Quality Control Specialist

National Technologies (NTI), a Network Connex Company; Cedar Rapids (IA); On-site; USD 55,000 - 85,000; Full time

Job summary

National Technologies (NTI), a Network Connex Company, seeks a detail-oriented Quality Specialist to uphold NTI’s quality standards and support field teams across multiple markets. This role is central to driving consistent execution and safety.

Reporting to the Senior Quality Manager, you will monitor, coach, and reinforce quality control processes in the field and in the office, ensuring client satisfaction and project success.

Qualifications

• Detail-oriented with strong attention to quality.
• Experience performing QA/QC audits and inspections.
• Ability to coach field teams on quality expectations.
• Excellent verbal and written communication skills.
• Strong understanding of network fundamentals and ISPs/OSPs.

Responsibilities

• Assist in implementing and maintaining NTI’s quality protocols.
• Conduct audits, inspections, and evaluations across job sites.
• Provide coaching and real-time feedback to field teams on quality expectations.
• Identify trends and opportunities for process improvement.
• Collaborate with other departments to ensure alignment in standards.
• Support documentation and standardization efforts, including checklists and reporting tools.
• Promote knowledge sharing and best practices across markets and teams.

Skills

Detail oriented

Auditing

Coaching

Communication

Network fundamentals

Job description

National Technologies (NTI), a Network Connex Company, is a premier turnkey installer of fiber optic and data center infrastructure. Working on our team puts you on the leading edge of innovation in the digital communications space.

If being a part of a tight-knit organization that operates in some of the most advanced technology environments around the world sounds like a dream job, NTI might be the right fit for you! With the perks of a large organization, NTI remains true to its roots as a home-grown company with an open door culture that welcomes new ideas and encourages professional growth. We set you on the right path with careful onboarding and thorough training programs that prepare you for success in your role and beyond.

Job Summary

We’re looking for a detail-oriented, self-motivated professional to join our Training, Safety, and Quality (TSQ) Team as a Quality Specialist. In this role, you’ll play a key part in upholding NTI’s quality standards, supporting field teams, and helping drive consistent execution across multiple markets.

Reporting to the Senior Quality Manager, you’ll be instrumental in monitoring, coaching, and reinforcing quality control processes in the field and in the office. Your work will directly impact project success, safety, and overall client satisfaction.

If you’re someone who takes pride in doing things the right way, is passionate about continuous improvement, and believes that quality is a shared responsibility, this role could be a great fit for you.

Job Duties And Responsibilities

• Assist in the implementation and maintenance of NTI’s quality assurance/control protocols.
• Conduct audits, inspections, and evaluations across job sites to monitor compliance.
• Provide coaching and real-time feedback to field teams on quality expectations.
• Help identify trends, recurring issues, and opportunities for process improvement.
• .Collaborate with other departments to ensure alignment in standards and practices.
• Support documentation and standardization efforts, including checklists and reporting tools.
• Promote knowledge sharing and best practices across markets and teams.

Education And Experience

• Field experience with a strong understanding of NTI's quality best practices.
• Must be well versed in ISP and OSP architecture.
• Must have an understanding how the physical layer of networks operate to properly audit the work being performed.
• Strong communication and interpersonal skills to effectively coach and support others.
• Attention to detail and a proactive mindset for identifying and addressing quality issues.
• Ability to work independently and prioritize tasks across multiple projects.
• Familiarity with QA/QC documentation, audit processes, and corrective action procedures.

The Company is an Equal Opportunity Employer and is committed to maintaining a workplace free from discrimination and harassment. Employment decisions are made without regard to race, color, religion, creed, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, military or veteran status, marital status, citizenship status, or any other characteristic protected by applicable federal, state, or local law.

The Company is committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants throughout the recruitment and employment process. Individuals who require accommodation to participate in the application process or perform the essential functions of the position should contact Human Resources.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.