Quality Assurance Specialist: Data-Driven QA Leader

TechDigital Group; Covington (GA); On-site; USD 50,000 - 75,000; Full time

Job summary

TechDigital Group in Covington, GA is seeking a Quality Assurance Specialist to monitor and improve service quality across interactions and processes. You will ensure adherence to quality standards, generate actionable reports, and support regulatory compliance.

The role emphasizes data-driven QA, collaboration with training teams, and delivering insights to boost customer satisfaction and operational efficiency. Bachelor’s degree and 2+ years QA experience required.

Qualifications

• ,Bachelor's degree preferred in business/quality management or related field.
• 2+ years of experience in quality assurance or similar role.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office and quality monitoring tools.
• Knowledge of regulatory compliance standards and best practices.

Responsibilities

• Monitor and evaluate interactions for adherence to quality standards. (60%)
• Develop and implement quality assurance processes and guidelines. (5%)
• Collaborate with training teams and management to address performance gaps and improve service quality. (15%)
• Prepare and present detailed quality reports to management and stakeholders. (10%)
• Identify opportunities for process improvement and recommend actionable solutions. (10%)

Skills

Attention to detail

Communication

Coaching

Time management

Analytical thinking

Collaboration

Adaptability

Accountability

Education

Bachelor's degree in Business/Quality Management or related field

Tools

MS Office

Quality monitoring tools

Job description

TechDigital Group in Covington, GA is seeking a Quality Assurance Specialist to monitor and improve service quality across interactions and processes. You will ensure adherence to quality standards, generate actionable reports, and support regulatory compliance.

The role emphasizes data-driven QA, collaboration with training teams, and delivering insights to boost customer satisfaction and operational efficiency. Bachelor’s degree and 2+ years QA experience required.