Hybrid Quality Assurance Specialist — Data-Driven QA

Manpower Group (USA); Covington (GA); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Hybrid work with remote Fridays

Global healthcare technology company

Professional development opportunities

Comprehensive benefits (Medical,Dental

Vision, 401(k)

Job summary

Manpower Group (USA) is seeking a Quality Assurance Specialist in Covington, GA. The role supports QA, Operations, and Training teams with a strong emphasis on quality monitoring and process improvement under a hybrid work model in a global healthcare technology environment.

The ideal candidate has at least 2 years of QA experience, proficiency in Excel/Outlook, and the ability to analyze metrics and coach staff to improve service quality.

Qualifications

• Minimum 2 years of Quality Assurance, auditing, or related experience (non-warehouse environment).
• Proficiency with Microsoft Excel, Outlook, and Windows 10.
• Experience evaluating performance metrics, scorecards, or quality standards.
• Strong analytical, organizational, and communication skills.
• Ability to manage high-volume workloads while maintaining accuracy and consistency.

Responsibilities

• Perform quality assurance evaluations using Microsoft Forms and other quality monitoring tools.
• Monitor interactions and processes to ensure compliance with established quality standards.
• Track, analyze, and report quality metrics while maintaining detailed documentation.
• Provide coaching and feedback to improve performance and service quality.
• Identify process improvement opportunities and collaborate with management and training teams.

Skills

Quality Assurance

Attention to detail

Analytical thinking

Communication skills

Tools

Microsoft Excel

Outlook

Windows 10

Job description

Manpower Group (USA) is seeking a Quality Assurance Specialist in Covington, GA. The role supports QA, Operations, and Training teams with a strong emphasis on quality monitoring and process improvement under a hybrid work model in a global healthcare technology environment.

The ideal candidate has at least 2 years of QA experience, proficiency in Excel/Outlook, and the ability to analyze metrics and coach staff to improve service quality.