Quality Assurance Specialist — Call Center Excellence

Everise; United States; On-site; USD 25,000 - 34,000; Full time

Job summary

Everise is seeking a Specialist - Quality Assurance to monitor and audit call interactions, ensuring adherence to client and Everise quality guidelines. The role involves coaching associates, participating in calibration sessions, and maintaining up-to-date training materials across assigned engagements.

The ideal candidate has at least 1 year in customer service or sales, strong communication skills, and the ability to work independently with a flexible schedule.

Qualifications

• At least 1 year customer service and/or sales experience, preferably in a call center environment.
• High school diploma or equivalent required. Some college preferred
• Proficiency in Microsoft Office applications, especially MS Word and Excel
• Excellent oral and written communication skills
• Detailed-oriented
• Analytical skills
• Exceptional motivational and interpersonal skills
• Able to work independently
• Flexible Schedule
• Dependability regarding completion of assignments and attendance

Responsibilities

• Monitor/audit each assigned associate in accordance with Everise and client requirements
• Work with supervisors and management to ensure that all associates are meeting quality standards
• Provide training as needed to both new hires and experienced associates
• Attend and contribute to both internal and client calibration sessions
• Remain knowledgeable on project information by keeping training manual and memos updated, and taking calls on assigned engagement(s)

Skills

Customer service

Sales experience

Call center

Communication skills

Detail oriented

Analytical skills

Interpersonal skills

Independent work

Reliability

Flexible schedule

Education

High school diploma or equivalent

Some college

Tools

MS Word

MS Excel

Job description

Everise is seeking a Specialist - Quality Assurance to monitor and audit call interactions, ensuring adherence to client and Everise quality guidelines. The role involves coaching associates, participating in calibration sessions, and maintaining up-to-date training materials across assigned engagements.

The ideal candidate has at least 1 year in customer service or sales, strong communication skills, and the ability to work independently with a flexible schedule.