Quality Assurance Specialist - Call Center Coaching

Everise, Inc.

Alabama

Hybrid

USD 40,000 - 62,000

Full time

3 days ago

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Job summary

Everise, Inc. is seeking a Specialist - Quality Assurance to ensure all calls meet client and company quality guidelines. You will monitor and score transactions, coach associates, and partner with supervisors to uphold service standards across engagement teams.

The role emphasizes training new hires and ongoing calibration sessions, with updated manuals and memos. A customer-service or call-center background and strong MS Office skills are preferred, along with the ability to work independently

Qualifications

1+ year of customer service and/or call center experience.
High school diploma or equivalent; some college preferred.
Proficiency with MS Word and Excel.
Excellent oral and written communication and attention to detail.
Able to work independently and meet deadlines.
Flexible schedule and dependable.

Responsibilities

Monitor and audit assigned associates according to client and Everise requirements.
Collaborate with supervisors to ensure quality standards are met.
Provide training to new hires and experienced associates as needed.
Attend internal and client calibration sessions.
Keep training materials updated and participate in calls on engagement.
Perform other duties as assigned by management.