Quality Assurance Specialist

GT Independence; Silver Spring (MD); On-site; USD 52,000 - 82,000; Full time

Job summary

GT Independence is seeking a Quality Assurance Specialist who will collaborate with the Director of Compliance to enhance quality assurance projects. The ideal candidate will manage compliance related programs, ensuring adherence to standards while maintaining confidentiality, and will possess strong judgment, multitasking, and problem-solving skills.

Qualifications

• 3 years of experience relevant to quality assurance.
• Knowledge of administrative and clerical procedures.
• Ability to manage an independent workload.

Responsibilities

• Manage independent workload in Compliance Department.
• Develop and implement process improvements.
• Conduct investigations into compliance issues.

Skills

Judgment and decision-making

Multitasking

Planning and organizing

Problem-solving

Information management

Communication

Investigative aptitude

Flexibility

Education

High School Diploma/GED

Associate degree preferred

Job description

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POSITION SUMMARY

The Quality Assurance Specialist works closely with the Director of Compliance to plan, organize, and execute quality assurance projects in managing an independent workload. This role will have a specialization in project management.

Job Details

Description

POSITION SUMMARY

The Quality Assurance Specialist works closely with the Director of Compliance to plan, organize, and execute quality assurance projects in managing an independent workload. This role will have a specialization in project management.

Responsibilities And Duties

• Maintains and manages an independent workload in the Compliance Department
• Assists in managing projects including M-Files projects
• Develops and implements process improvements
• Oversees and documents assigned quality assurance projects
• Oversees and documents activities of assigned quality assurance committees
• Maintains and updates physical and electronic contract files and associated documents
• Maintains and updates policies and procedures
• Assists with various applications, readiness reviews, audits, and other outside requests for current and new contracts
• Performs investigations into compliance matters
• Administrative and clerical support for implementation of new contracts
• Review of new and existing contracts for quality elements
• Assisting in analyzing annual agency and participant surveys
• Contributions to development and implementation of quality assurance goals
• Conducts investigations into compliance issues
• Analysis of current operations, data, and files for compliance with contracts, business rules, and legal matters
• Assists in the planning of quality assurance and compliance training and presentations
• Drafts compliance documents and forms
• Prepares materials that promote and communicate quality assurance and compliance internally and externally
• Assists staff with questions regarding quality assurance and compliance
• Develops and maintains quality assurance and compliance spreadsheets
• Assists in maintaining compliance with CARF accreditation standards by tracking, completing, and documenting conformance with the standards
• Maintains strict adherence to confidentiality and other applicable legal and contract requirements
• Upholds company values and mission
• Other duties as assigned
  
  

EDUCATION

High School Diploma/GED

Associate degree preferred

Experience And Qualifications

• 3 years of experience relevant to the work performed
• Knowledge of administrative and clerical procedures and systems such as word processing, excel, managing files and records, and other office procedures and terminology.
• Excellent judgment and decision-making skills
• Multitasking and meeting deadlines
• Planning and organizing
• Experience with drafting letters, forms and email communications
• Analysis and problem solving
• Project planning
• Information management
• Ability to work well with others and conduct written and oral communication with diverse populations
• Teamwork oriented
• Investigative aptitude
• Knowledge of principles and processed for quality improvement, compliance, and technical reading/writing
• High level of confidentiality
• Ability to manage an independent workload
• Flexibility and adaptability
• Operation of computerized software programs, databases, and basic office equipment

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

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