Quality Assurance Specialist

THOTH; Union (NJ); Remote; USD 50,000 - 80,000; Full time

Job summary

A leading company in information services seeks a BPO QA to oversee quality management within project teams. Key responsibilities include training delivery, quality assessment, and reporting to ensure data integrity. This role requires strong analytical skills and prior customer service experience, with potential for remote work.

Qualifications

• Prior experience as Quality Checker/Analyst preferred.
• Fluent in German/Spanish/Russian/Italian; Japanese; Korean; Malay.
• Experience in Customer Service Industry valued.

Responsibilities

• Oversee overall quality management during training and production phases.
• Deliver training and assess quality for labeling teams.
• Perform quality reporting and continuous improvement actions.

Skills

Data Analysis

Training Delivery

Quality Management

Team Management

Customer Service Experience

Education

C1 or above Level English Qualification

Job description

Our QA team is the goalkeeper of the overall quality of the data set. During the training & preparation phase of the project, our team is responsible for collecting the requests from the client and developing a profound version of annotation guidelines. We will also help the other teams with the training and prepare for production within the expected time range.

During the production stage of the project, our team will work in a task queue to inspect the data submitted by the other teams. Also, we are responsible for solving the cross-team misalignments.

BPO QA will be responsible for overall quality management.

Training:

• Training planning and preparation: Training plan and materials preparation for labelling teams
• Training delivery: Training delivery to labelling teams; Test arrangement and align on the test results with TikTok QA

Production

• Updates: Updates application and alignment for labelling team; Daily quality data updates
• Quality Assessment & Governance: Overall sampling results validation; Diff case review or clearance
• Quality Alignment: Calibration with labelling teams; Project quality assessment and analysis; RCA, trends and action plan reporting
• Quality Reporting/Weekly Review: Weekly Quality Reporting Updates & action planning for overall performance management

Acceptance

• Quality Assessment: Acceptance/demander sampling review and appeal

Others

• Other tasks that under QA roles will be added flexibly
• Fluent German/Spanish/Russian/Italian speakers based in the EU; Japanese speakers based in Japan; Korean speakers based in Korea; Malay speakers based in Malaysia
• C1 or above Level English Qualification - Listening, Speaking and Writing Capability: Native Speaker (P00), English (P0)
• Prior experience as Quality Checker/Analyst is preferred but not a hard-stop requirement

Skills Required:

• Data Analysis & Reporting (RCA, Daily Reports, Quality Analysis etc)
• Training Delivery
• Quality Management (P00 Request)
• Team Management
• Prior experience in Customer Service Industry (for E-commerce and Customer Service Projects only)
• BPO QA is allowed to work remotely.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Quality Assurance and Information Technology

• Industries

  Information Services

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