Quality Assurance Specialist

Internal Revenue Service; San Juan (PR); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in service of process seeks a Quality Assurance Specialist to coach and train process servers in Puerto Rico. This remote position offers the chance to enhance the performance of process servers through support and feedback. With comprehensive benefits and a competitive salary, this is an opportunity for those passionate about legal processes and employee success.

Benefits

Comprehensive Medical, Dental, and Vision coverage

401(k) retirement plan with 5% matching

Orca Card / Transit Stipend

10 paid holidays per year

Referral program

Work from home flexibility

Qualifications

• Experience training and/or coaching.
• Familiarity with Legal Processes is a plus.
• Excellent written and verbal communication skills.

Responsibilities

• Provide support, training, and education to underperforming process servers.
• Communicate directly with process servers providing coaching and feedback.
• Track and communicate blockers to the leadership team.

Skills

Training

Coaching

Communication

Analysis

Education

High school diploma or GED

Tools

Microsoft Office

Job description

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process.We are growing and are looking for talented new team members to support our growth and solve exciting challenges!

We are a team of over 400 with offices in Los Angeles, Phoenix, Oklahoma City, Brooklyn, Chicago, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer.

Job Overview:

As a Quality Assurance Specialist, you will ensure that ABC is working with the best process servers out there. Your role will focus on coaching, training, and providing feedback to make our process servers as successful as possible. This is a remote position but must be located in Puerto Rico.

Key Responsibilities:

• Provide support, training and education to process servers that are underperforming based on key metrics
• Create positive and engaging server experience for all underperforming process servers:
  • Communicate directly with process servers providing coaching and meaningful feedback
  • Field all questions from process servers and resolve blockers
  • Ensure process servers understand expectations and the timeframe in which they need to adjust.
• Set clear expectations for underperforming servers
• Review assigned reports daily, reach out to disengaged servers to identify and resolve the reasons they are not attempting jobs timely.
• Hold Servers accountable to directly impact performance
• Track and communicate all blockers to the leadership team
  • Work closely with the recruiting department when additional coverage is needed

Qualifications:

• Experience training and/or coaching
• High school diploma or GED required
• Familiarity with Legal Processes is a plus
• Excellent written and verbal communication skills
• Experience and proficiency with Microsoft Office (Word, Excel)
• The ability toanalyze processes and make recommendations for improvements

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity.Join our team today!

• Comprehensive Medical, Dental, and Vision coverage
• Competitive salary package
• 401(k) retirement plan with 5% matching
• Orca Card / Transit Stipend
• 10 paid holidays per year
• Referral program
• Work from home flexibility
• Pay range: $12.00 to $14.00 per hour

Schedule - Full-Time, Monday through Friday, 9am to 5pm PST