Quality Assurance Specialist

Saber-Power-Services; Rosharon (TX); On-site; USD 65,000 - 105,000; Full time

Benefits offered by this job

Excellent benefits

Medical plans

Dental coverage

Vision coverage

Company-paid disability

Company-paid life insurance

401(k) with matching

FSAs

Job summary

Saber Power Services, based in Houston, TX, seeks a Quality Assurance Specialist to own and improve the quality systems across field services, testing, maintenance, commissioning, and upgrades. You will ensure safe, consistent, high-quality service by managing SOPs, ITPs, and QA records.

Collaborating with Operations, Safety, Training, and customers, you will drive process controls, audits, and corrective actions, while supporting onboarding and continuous improvement initiatives across projects.

Qualifications

• Experience in quality assurance for electrical field services or technical operations.
• Ability to develop, interpret, and maintain controlled documents and SOPs.
• Strong written communication, organization, and attention to detail.

Responsibilities

• Create, own, and continuously improve the Field Services quality assurance program in alignment with company requirements, customer expectations, and applicable industry standards.
• Manage the lifecycle of standard operating procedures, including development, technical review, approval, revision control, distribution, periodic review, and retirement of obsolete documents.
• Coordinate subject matter experts to ensure SOPs accurately reflect safe work practices, equipment requirements, field conditions, manufacturer guidance, and applicable standards.
• Develop and maintain standard and project-specific inspection and test plans that define scope, equipment, responsibilities, acceptance criteria, required records, and hold, witness, or review points.
• Verify that ITPs and supporting test documentation address applicable customer specifications, company procedures, and relevant NETA acceptance or maintenance requirements.
• Establish process controls, workflows, checklists, documentation requirements, and verification points for recurring field-service activities.
• Review proposed process changes for quality impact and coordinate controlled implementation, communication, and training before revised requirements take effect.
• Conduct or coordinate audits of field execution, project records, test documentation, and compliance with approved procedures and ITP requirements.
• Review quality trends in test reports, data packages, documentation, rework, recurring errors, and customer concerns to identify improvement priorities.
• Manage nonconformance and corrective-action processes, including issue documentation, containment, root-cause analysis, assigned actions, due dates, effectiveness reviews, and closure.
• Capture lessons learned and convert them into practical improvements to procedures, training, checklists, templates, and project planning.
• Establish and manage methods for collecting customer feedback through project closeout, surveys, direct communication, complaints, and recurring-customer reviews.
• Coordinate timely responses to customer quality concerns, communicate findings to the appropriate leaders, and verify that agreed corrective actions are completed.
• Develop quality metrics and dashboards that provide leadership with clear information on compliance, documentation quality, corrective actions, customer feedback, and recurring issues.
• Support project kickoff and planning by clarifying quality requirements, documentation expectations, customer acceptance points, and required deliverables.
• Develop and deliver the quality portion of technician onboarding, including company procedures, document control, test-data integrity, reporting expectations, customer requirements, and escalation practices.
• Coordinate with Technical Training and field leadership to reinforce quality expectations through onboarding, refresher training, coaching, and lessons learned.
• Maintain organized, traceable quality records and support the effective use of document-management, training-record, and quality-tracking systems.
• Serve as a resource to field personnel and leadership on SOP, ITP, process-control, documentation, and quality-system requirements.

Skills

Quality assurance

Electrical field services

Documentation

Communication

Travel willingness

Education

Technical education in electrical, electronics, engineering technology, industrial technology, quality, or equivalent

Tools

Electronic document management systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Quality Assurance Specialist

Full Time Gulf Coast - Rosharon TX, Rosharon, TX, US

2 days ago Requisition ID: 2971

Quality Assurance Specialist

Saber Power Services,a portfolio company of Greenbelt Capital Partners, is a fully integrated electrical power system services firm providing end-to-end solutions across utility, renewables and battery storage, industrial, petrochemical, and other markets. Based in Houston, Texas, Saber Power offers deep subject matter expertise and uses an engineering-led approach to designing, installing, testing, and maintaining medium and high-voltage electrical infrastructure. Saber serves clients locally, nationally, and abroad.

Job Description Summary:

Own and improve the quality systems that support Saber Power Field Services' testing, maintenance, commissioning, and upgrade work. Maintain controlled technical processes, monitor execution, and provide field teams with clear requirements that promote safe, consistent, and high-quality service.

Work with Operations, Safety, Technical Development, Training, field personnel, and customers to manage standard operating procedures, inspection and test plans, process controls, customer feedback, corrective actions, quality records, and quality-focused technician onboarding.

Key Responsibilities:

• Create, own, and continuously improve the Field Services quality assurance program in alignment with company requirements, customer expectations, and applicable industry standards.
• Manage the lifecycle of standard operating procedures, including development, technical review, approval, revision control, distribution, periodic review, and retirement of obsolete documents.
• Coordinate subject matter experts to ensure SOPs accurately reflect safe work practices, equipment requirements, field conditions, manufacturer guidance, and applicable standards.
• Develop and maintain standard and project-specific inspection and test plans that define scope, equipment, responsibilities, acceptance criteria, required records, and hold, witness, or review points.
• Verify that ITPs and supporting test documentation address applicable customer specifications, company procedures, and relevant NETA acceptance or maintenance requirements.
• Establish process controls, workflows, checklists, documentation requirements, and verification points for recurring field-service activities.
• Review proposed process changes for quality impact and coordinate controlled implementation, communication, and training before revised requirements take effect.
• Conduct or coordinate audits of field execution, project records, test documentation, and compliance with approved procedures and ITP requirements.
• Review quality trends in test reports, data packages, documentation, rework, recurring errors, and customer concerns to identify improvement priorities.
• Manage nonconformance and corrective-action processes, including issue documentation, containment, root-cause analysis, assigned actions, due dates, effectiveness reviews, and closure.
• Capture lessons learned and convert them into practical improvements to procedures, training, checklists, templates, and project planning.
• Establish and manage methods for collecting customer feedback through project closeout, surveys, direct communication, complaints, and recurring-customer reviews.
• Coordinate timely responses to customer quality concerns, communicate findings to the appropriate leaders, and verify that agreed corrective actions are completed.
• Develop quality metrics and dashboards that provide leadership with clear information on compliance, documentation quality, corrective actions, customer feedback, and recurring issues.
• Support project kickoff and planning by clarifying quality requirements, documentation expectations, customer acceptance points, and required deliverables.
• Develop and deliver the quality portion of technician onboarding, including company procedures, document control, test-data integrity, reporting expectations, customer requirements, and escalation practices.
• Coordinate with Technical Training and field leadership to reinforce quality expectations through onboarding, refresher training, coaching, and lessons learned.
• Maintain organized, traceable quality records and support the effective use of document-management, training-record, and quality-tracking systems.
• Serve as a resource to field personnel and leadership on SOP, ITP, process-control, documentation, and quality-system requirements.

Required Qualifications:

• Relevant experience in quality assurance, electrical field services, technical operations, process improvement, project quality, or technical documentation.
• Technical education in electrical, electronics, engineering technology, industrial technology, quality, or an equivalent combination of education and experience.
• Demonstrated ability to develop, interpret, and maintain procedures, inspection plans, checklists, forms, workflows, or other controlled technical documents.
• Working knowledge of document control, auditing, nonconformance management, root-cause analysis, corrective actions, and continuous-improvement practices.
• Ability to interpret electrical drawings, equipment manuals, test reports, technical procedures, specifications, and customer requirements.
• Strong written communication, organization, analysis, and attention to detail.
• Ability to work effectively with technicians, customers, supervisors, project teams, subject matter experts, and company leadership.
• Proficiency with word processing, spreadsheets, presentation software, and electronic document or record-management systems.
• Willingness to travel to field locations and company offices as required.

Preferred Qualifications:

• Experience with electrical power-system testing, maintenance, commissioning, or field-service project execution.
• Familiarity with NETA standards, NFPA 70E, manufacturer requirements, customer specifications, and other standards applicable to electrical field services.
• Experience developing or administering SOPs, ITPs, quality plans, audits, or corrective-action programs.
• Quality certification or formal training in auditing, root-cause analysis, ISO 9001, Lean, Six Sigma, or a related discipline.
• Experience with quality-management systems, learning-management systems, data visualization, or workflow and document-control platforms.

Physical Requirements:

• Ability to work in office, training, shop, and field environments as assignments require.
• Ability to review field activities and documentation at customer and project locations while using required personal protective equipment.
• Ability to sit, stand, walk, and use a computer for extended periods and safely carry normal office or field-review materials.
• Ability to travel and adjust work schedules to support audits, project needs, customer meetings, and technician onboarding.

Measures of Success:

• SOPs, ITPs, forms, and process controls are current, controlled, technically accurate, and consistently used.
• Quality issues, corrective actions, and customer concerns are documented, addressed on time, and verified for effectiveness.
• Field documentation is complete, accurate, traceable, and accepted with fewer repeat errors or rework.
• Technicians receive consistent quality onboarding and understand documentation, escalation, and customer requirements.
• Leadership receives useful quality metrics, trend information, and practical recommendations that improve field execution and customer confidence.

Safety is a Core Value with our organization. We work SAFELY or not at all.

• We offer an excellent benefits package designed to support your health, well-being, and financial future.
• Our Total Rewards Plan includes a choice of two comprehensive medical plans, dental and vision coverage, and company-paid short-term and long-term disability insurance.
• We also provide company-paid basic life insurance for employees and their dependents.
• Additional benefits include a 401(k) plan with company matching, flexible spending accounts (FSAs), and more.
• Beyond our benefits, we pride ourselves on fostering an outstanding work environment where employees feel valued and supported.
• Learn more about our Total Rewards Plan here .

Saber Power Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.