Quality Assurance Specialist

MiCo2 Group; New York (NY); Remote; USD 60,000 - 80,000; Part time

Job summary

An established industry player is seeking Quality Assurance Specialists to provide valuable feedback on customer service while working from home. This part-time role offers flexibility, allowing you to set your own schedule and work at your convenience. Ideal candidates will have a background in customer service and possess excellent communication skills. You'll be responsible for conducting test calls, evaluating service levels, and documenting your experiences. If you're self-motivated and detail-oriented, this opportunity could be a perfect fit for you!

Qualifications

• Must have at least 6 months of customer service experience.
• Excellent written and verbal communication skills are essential.

Responsibilities

• Complete test calls and evaluate customer service levels.
• Document experiences and submit review forms accurately.

Skills

Customer Service Experience

Communication Skills

Self-Motivation

Attention to Detail

Computer Knowledge

Education

Valid United States Identification

Tools

Mobile Device

Phone Line

Job description

Brooklyn, United States | Posted on 05/14/2024

MiCo2 Group, LLC is currently seeking agents for Quality Assurance Specialists.

Provide feedback on the level of customer service and processes for various companies! We are recruiting exceptional independent contractors to provide their insight while working from home. This is a part-time opportunity!

You will be contacting companies based on general assignments.

You WILL NOT be required to make any purchases, commitments or provide personal information.

You will set your own schedule, so you can work anytime that fits YOUR schedule to meet the deadline.

Responsibilities

1. Complete a test call successfully
2. Call all companies provided via assigned lists
3. Evaluate the level of customer service provided by answering representatives
4. Document detailed information of overall experience
5. Complete review submission form before the required deadline
6. Ensure that form is free of errors and misinformation

Requirements

1. Must have valid United States Identification
2. Minimum 6 months customer service experience, preferably call center related
3. Moderate level of computer knowledge
4. Ability to work with minimal supervision
5. Must be self-directed and self-motivated
6. Accuracy
7. Excellent written and verbal communication skills

Technical Requirements

1. Active Phone line (mobile or landline)
2. Mobile Device capable of downloading applications
3. CPU (Intel or AMD) 2GHz processor (or equivalent)
4. Resolution of 1,280 x 720 (720p) or greater