Quality Assurance Specialist

Verra Mobility; Mesa (AZ); On-site; USD 54,000 - 72,000; Full time

Job summary

Verra Mobility is seeking an Events Processing QA Specialist in Mesa, AZ to re-review processed events and verify the accuracy of actions taken by previous processors. You will focus on improving throughput and alignment with client guidelines while spotting and correcting errors.

The role requires meticulous attention to detail, strong communication, and the ability to monitor for anomalies. You will work with the Operations team and report to the Event Processing Supervisor, performing QA

Qualifications

• 3–5 years of processing experience.
• QA experience preferred.
• Knowledge of processing rules and client requirements.
• Excellent communication skills.
• Strong problem-solving and analytical abilities.
• Detail-oriented and dependable.
• Ability to multi-task and meet deadlines.
• Ability to lead/facilitate meetings.
• Proficient with Office 365 and reporting databases.
• Must complete Nlets fingerprinting background check.

Responsibilities

• Perform QA checks on open/closed events against manuals and QA instruments.
• Document and report QA findings and related metrics.
• Process escalated queues and record errors.
• Participate in employee sessions for manuals/laws/software updates.
• Perform other office/clerical duties as assigned.

Skills

Quality Assurance

Attention to detail

Strong communication

Analytical skills

Meeting facilitation

Office 365

Date entry

Multi-tasking

Tools

Nlets background check

Job description

This position involves re-reviewing processed events and assessing the accuracy of the action taken by the previous processors, with an intention to improve throughput to the client and the accuracy of that volume in alignment with the clients documented guidelines. Requires strong attention to detail, an ability to identify, document, and correct errors when appropriate, an ability to monitor for anomalies and trends, and an ability to review findings through facilitated calls with key stakeholders . This position reports within the Operations team and will report to the Event Processing Supervisor.

• Perform quality checks on open and closed events against established manuals/quality assurance instruments and standards on any active Business Operating Systems, or Processing Platforms.
• Update and document errors through reporting, related to findings related to QA metrics.
• Process escalated queues when needed and record any errors present.
• Participate in employee communication sessions, for updates to manuals/laws/software.
• Other office/clerical duties as assigned

Qualifications:

• Preferred 3-5 years of processing experience.
• Quality assurance experience preferred
• Working knowledge of processing rules and/or ability to learn client requirements.
• Strong communication, both verbal and written, and the ability to determine the proper medium of communication based on issues at hand.
• Strong problem-solving and analytical skills
• Dependability and demonstrated ability to document and report as needed
• Professionalism and the ability to work well with different groups
• Self-motivated, quality driven individual with a strong attention to detail.
• Proven ability to multi-task, prioritize work, and act with a sense of urgency to meet assigned deadlines.
• Ability to lead/facilitate meetings.
• Advanced computer skills with O365 suite and reporting databases.
• Ability to sit for long periods of time for date entry/ event processing.
• Successful completion of the Nlets fingerprinting background assessment.

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

• Own It.We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right.We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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