Dispatcher

Via; Town of Florida (NY); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Medical plans

401K matching

Job summary

Via is transforming public mobility through technology. As a Dispatcher at Via, you will oversee live transit operations from our Fort Walton Beach, Florida location and coordinate with drivers, riders, and internal teams to keep service running smoothly.

This in-person role requires quick decision‑making, strong communication, and a proactive, team‑oriented mindset to handle real‑time challenges and support cross‑functional workflows.

Qualifications

• Thrive in fast-paced environments and make sound decisions on the fly.
• Ownership mentality with responsibility for delivering great service.
• Proactive and capable of anticipating issues before they arise.
• Empathetic communicator with strong active listening skills.
• Comfortable with ambiguity and making thoughtful choices.
• Solution-oriented mindset under pressure.
• Observant and keen to improve processes.
• Exceptional team player contributing across cross-functional teams.

Responsibilities

• Proactively adjust daily operating plans based on real-time inputs.
• Prioritize operational issues as a real-time point of contact and provide solutions.
• Build cross-functional relationships across Via teams and partners.
• Support other live operations, phone and email as needed.
• Prioritize issues and act on information received.
• Leverage knowledge of Via products to make ad hoc decisions.

Skills

Real-time decision making

Cross-functional collaboration

Customer service

Communication skills

Problem solving

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As aDispatcher,you will manage key aspects of our day-to-day transit operations. You - along with your teammates - will be the go-to person for live troubleshooting decisions and will collaborate with operations, support, and product optimization teams to help plan and improve our services. You will also help with many other types of tickets and tasks based on business needs.

This is an in-person position. You will be working from our location in Fort Walton Beach, Florida

What You'll Do:

• Proactively adjust daily operating plans based on real-time inputs from drivers, riders, and colleagues
• Prioritize operational issues as a real-time point of contact and provide creative solutions for overseeing a live operation
• Build strong cross-functional relationships across various Via teams and offices and external partners
• Leverage your operating and troubleshooting expertise to support other business areas. This may include other live operations, phone and email.
• Effectively prioritize live operational issues and take action based on the information received
• Leverage knowledge of Via products and services to make ad hoc decisions with little guidance

Who You Are:

• Thrive in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively
• Ownership mentality: take full responsibility for delivering great service to driver-partners
• Proactive: able to think ahead and anticipate to prevent problems before they start
• An empathetic and effective communicator: you excel at active listening and collaboration
• Comfortable with ambiguity: make thoughtful choices between imperfect options
• Maintain a solution-oriented mindset: persistent, creative, and cool under pressure
• Observant and keen to improve: if something’s not working, you come up with a better way
• An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills.
• Salary Range: $22 - 25 / hour
• Hours/Shifts: Must be able to work early mornings (6:00AM) and on Saturdays
• We are proud to offer a generous and comprehensive benefits package, including medical plans and 401K matching.
• Successful completion of a drug test is necessary for employment

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.

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