Quality Assurance Specialist

Scharpca; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A mental health services agency in Los Angeles is seeking a Quality Assurance Specialist to oversee documentation audits, ensure compliance with mental health standards, and support Evidenced Based Practices. This role requires a Master's Degree and experience with Electronic Health Record Systems. The ideal candidate will have strong communication, data management, and teamwork skills. The position involves collaboration with various program managers, conducting training, and generating compliance reports.

Qualifications

• Master's Degree (MSW/AMFT) required; license preferred.
• Experience with documentation requirements for funding sources.
• Must be able to pass California State Department of Justice background check.

Responsibilities

• Complete all documentation audits and data reviews.
• Ensure compliance with LAC Department of Mental Health standards.
• Participate in training and meetings as required.

Skills

Documentation skills

Communication skills

Data management skills

Attention to detail

Teamwork

Ability to handle multiple tasks

Proficiency in Microsoft Office Suite

Education

Master's Degree (MSW/AMFT)

License preferred

Tools

Electronic Health Record Systems

Excel

Job description

Requirements

• Master's Degree (MSW/AMFT) required; license preferred
• Experience with documentation requirements for respective funding sources, specifically Medi-Cal, LAC DMH and SAMHSA preferred
• Knowledge of Los Angeles County Department of Mental Health's Rehab Option model of service provision and documentation requirements
• Knowledge of LACDMH Child and TAY services, standards; outcome measures and documentation requirements
• Must be able to pass California State Department of Justice criminal background investigation, Live Scan and/or fingerprinting
• Experience with Electronic Health Record Systems (e.g., Carelogic, Exym, Welligent). Possess attention to detail, thoroughness and accuracy with excellent data management skills
• Demonstrate ability to handle multiple tasks simultaneously and work independently and creatively
• Excellent communication, interpersonal and team building skills
• Must possess a valid California Driver's license and maintain an insurable driving record
• Strong proficiency in Microsoft Office Suite, with advanced expertise in Excel
• Adhere to department guidelines and supervisorial instructions
• Maintain a safe work environment and confidentiality at all times

Essential Qualifications

• Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues
• Maintain a professional demeanor that reflects positively on the agency
• Demonstrate respect and courtesy toward others
• Able to thrive in a work environment emphasizing teamwork and collaboration
• Respond promptly in all aspects of communication

Essential Duties & Responsibilities

• Reporting to the agency's Chief Quality Assurance Officer, Quality Assurance Specialist is responsible for the following:
• Complete all documentation audits and data reviews in accordance with SCHARP/BAFMA QA policies and procedures
• Review information in client's record, including physical and electronic database: open client episodes and electronic health records, open/discharge clients in database
• Ensure compliance with LAC Department of Mental Health standards by verifying documentation accuracy
• Using the audit tool, conduct regular non-clinical and clinical quality checks on charts as directed and per department procedures, including quality assurance reviews, while ensuring all corrections are done in a timely manner to enhance quality improvements in the mental health program
• Demonstrate expertise in maintaining quality control activities including tracking document submissions and interpreting statistical information to ensure program compliance and accuracy
• Develop familiarity with various Evidenced Based Practices utilized by agency's service delivery staff
• Develop and present EBP reports from collected data which will measure client's outcomes and can be used in evaluating program fidelity and its effectiveness
• Provide centralized support in the areas of Evidenced Based Practice (EBP) training, scoring and report keeping
• Communicate audit findings, Department of Mental Health compliance requirements, and LACDMH policy and procedures changes
• Participate in the development of SCHARP/BAFMA written Policies and Procedures manual
• Participate in the agency's accreditation/re-accreditation process
• Develop and maintain accurate and complete filing system to monitor the integrity of audit findings
• Support data collection for the agency
• Attend and participate in agency's department trainings and meetings, when required
• Facilitate necessary trainings for new and existing staff
• Perform job responsibilities in both the field and office environments
• Organize and prioritize multiple activities to meet all external and internal deadlines
• Collaborate and consult effectively with Program Directors/Managers, Chief Quality Assurance Officer, and other staff/programs to ensure Quality Assurance procedures are followed
• Generate EHR reports as needed to assist staff with compliance
• Other duties not specified in this job description as requested by the Chief Quality Assurance Officer or Chief Executive Director

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.