Clinical QA Specialist

Helpline Youth Counseling; Huntington Park (CA); On-site; USD 80,000 - 85,000; Full time

Job summary

Helpline Youth Counseling seeks a Full-Time Quality Assurance Specialist in Huntington Park, California. You will conduct clinical quality assurance reviews of mental health programs, ensuring compliance with regulations and standards, and provide training to staff.

The ideal candidate possesses a Master's degree in counseling or related fields and exceptional planning and communication skills. The position offers a salary range of $80,000 to $85,000 per year with an equal opportunity employer commitment.

Qualifications

• Master's degree required.
• Valid driver's license and good driving record necessary.
• Ability to communicate effectively in writing and verbally.

Responsibilities

• Conduct quality assurance reviews of mental health programs.
• Train staff on documentation and clinical considerations.
• Monitor compliance with contract terms and regulations.

Skills

Planning and organizational skills

Effective communication

Ability to maintain confidentiality

Education

Master’s degree in counseling, social work or related field

Tools

Knowledge of EXYM

Job description

Job Details

Job Location: HYC Main Office Headquarters - Whittier, CA 90604

Position Type: Full Time

Education Level: Graduate Degree

Salary Range: $80,000.00 - $85,000.00 / year

Duties and Responsibilities

• Conduct clinical quality assurance reviews and audits of mental health programs including weekly progress notes, client assessments, treatment plans and other documentation required by DMH, SAPC-DMC and other Federal, State, County, and City contracted programs.
• Conduct detailed internal inspection of charts and/or EHR system ensuring compliance with DMH and other Federal, State, County, and City standards, deadlines, and regulations.
• Provide clinical documentation expertise on Federal, State, County, and City contracts.
• Provide weekly or as needed staff training on documentation, assessment, and clinical considerations; provide all‑staff training on a monthly basis or as needed.
• Participate in all required program meetings including LA County Department of Mental Health QIC meetings.
• Identify and monitor possible areas of noncompliance with contract terms and provide consultation with program management and staff regarding improvements.
• Convene routine internal quality assurance review team meetings with program management.
• Assist the Director of Quality Assurance with writing corrective action plans or assist program directors in developing corrective action plans.
• Report regularly to the Director of Quality Assurance regarding quality of service, compliance with contracts, and documentation management.
• Present results of improvement efforts and ongoing performance measures of clinical processes within programs to upper management.
• Conduct clinical case review meetings with program management and staff.
• Collaborate with the Clinical Supervisor on Feedback Informed Treatment outcome measures and assist in determining the clinical quality of services.
• Monitor the fulfillment of contracts and be responsible for overall auditing of contracts, including accurate documentation of all service activities, preparation of periodic contract reports, and unit compliance with all contract requirements in accordance with Federal, State, County, City, and agency guidelines.
• Supports training of new hires by auditing submitted documentation and providing QA and QI feedback within scope.
• Conducts reviews of client charts across programs for adherence to regulatory and documentation standards, including outcome measure data collection, and communicates findings in writing to supervisor for follow‑up and resolution.
• Supports the Director of Quality Assurance with external audits.
• Facilitates Utilization Reviews for all programs as needed.
• Serves as backup to attend County meetings if the supervisor is unavailable.
• Assists in the day‑to‑day monitoring of contract compliance.
• Performs other duties as assigned.

Requirements

• Master’s degree in counseling, social work or related field required.
• Exceptional planning and organizational skills.
• Must possess a valid driver’s license, current auto insurance, and have a good driving record.
• Ability to effectively communicate in written and verbal form.
• Willingness to work on a flexible schedule, including some evenings and weekends, as needed.
• Ability to pass background checks and criminal clearance.
• Mantains confidentiality in matters of agency operations, personnel, and clients.
• Maintains positive communication with all agency staff, clients, and visitors.
• Supports existing agency policies, principles and missions.

Preferred Qualifications

• Knowledge of EXYM is a plus.
• Experience working with a community‑based organization.
• Experience overseeing a DMH and/or SAPC‑DMC program.
• Licensed or licensed eligible preferred (LMFT, LPCC, LCSW, AMFT, APCC, ACSW).

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made, if requested, to enable individuals with disabilities to perform the essential functions.

HYC, INC. IS AN EQUAL OPPORTUNITY EMPLOYER. EMPLOYMENT CONSIDERATION IS MADE WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, GENDER IDENTITY, GENDER EXPRESSION, SEXUAL ORIENTATION, MARITAL STATUS, NATION ORIGIN, ANCESTRY, MILITARY OR VETERAN STATUS, INCLUDING PHYSICAL OR MENTAL DISABILITIES OR ANY OTHER LEGALLY PROTECTED STATUS.