Quality Assurance Clinician

FIVE ACRES; Pasadena (CA); On-site; USD 73,000 - 118,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision coverage

401(k) with match

Paid holidays

Job summary

Five Acres is seeking a qualified QA Compliance Manager to support local, state, and federal regulatory adherence across mental health and social services programs. The role emphasizes audit readiness, policy development, and continuous quality improvement within a large agency.

The candidate should have a Master’s degree in social work or marriage and family therapy, licensure or hours toward licensure, and proven QA leadership in DMH/DCFS‑funded environments.

Qualifications

• Masters-level education in social work or marriage and family therapy.
• Licensure or credentialing preferred and/or hours toward BBS.
• Experience implementing quality assurance programs in mental health/human services.
• Contracts administration skills and experience.
• Demonstrated leadership to promote QA expectations across a large organization.
• Strong written and oral communication; ability to present findings clearly.

Responsibilities

• Participates in Quality Improvement Committee meetings and informs agency staff of updates.
• Maintains documentation of QA activities and collaborates with mental health/human services agencies.
• Writes policies and procedures to improve communication and information flow.
• Reviews documents for quality, compliance, and deadlines per funding contracts; reports findings.
• Oversees organization of records for visits and audits; prepares audit reports as needed.
• Coordinates QA review processes to ensure compliance with DMH, COA, and other agencies.

Skills

Leadership

Communication

Detail-oriented

Time management

Team player

Training

Public speaking

Education

MSW or MFT

Licensed (LMFT/LCSW/LPCC) or ACSW/AMFT/APCC with hours

Tools

Microsoft Office

Welligent EHR

Job description

1. Researches information for compliance with local, state, and federal regulations as needed and directed.

2. Maintains working knowledge of contracts, program standards and policies as developed by Five Acres, Community Care Licensing and other governing bodies; develops personal and professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the art practices, and participating in in-service programs.

3. Participates in Service Area Quality Improvement Committee (QIC) meetings sponsored by DMH; informs appropriate Agency personnel regarding updates and issues.

4. Maintains documentation of quality assurance activities; collaborates with other mental health or social service agencies.

Audit Requirements

5. Recommends and assists in writing policies and procedures to facilitate communication and adequate information flow to improve quality assurance and compliance issues.

6. Reviews documents for quality, required information, signatures and deadline compliance as required by funding source contract; reports findings to program staff, supervisors, and QA team.

7. Oversees organization of records for visits and audits; reviews and corrects audit instruments; and prepares audit reports as needed.

8. Coordinates all QA review processes (Peer Review and Utilization Review processes) to ensure compliance with DMH, COA, and other regulatory agencies; works collaboratively with the QA team on the compilation and reporting of the outcomes data to Programs within a timely manner.

9. Conducts periodic internal audits of client case records with a focus on documentation compliance including meeting timelines, accuracy and quality, and medical necessity.

10. Integrates the findings of external review processes, including licensing reviews, information related to compliance with federal, state, and department requirements, governmental audits, accreditation, and other reviews into the agency's Continuous Quality Improvement (CQI) process, where appropriate.

11. Maintains records of internal audits and necessary follow up for reporting to the CQI Committee; assesses audit results for trends and training needs and reports findings; compiles quarterly reports of overall agency documentation compliance to Senior Leadership.

12. Works collaboratively with the QA team to analyze audit findings for both contracts; identifies trends and makes system recommendations where appropriate to Program Directors, Supervisors, and Providers.

13. Makes regular visits to all program sites to observe activities for quality assurance purposes; interfaces with program staff about quality assurance issues.

14. Organizes, implements, and ensures quality training of staff in DMH and DCFS documentation requirements.

15. Ensures all QA staff complies with the legal mandates of HIPAA for client confidentiality and release of information.

QUALIFICATIONS

• Masters-level education (MSW, MFT).
• Licensed preferred (LMFT, LCSW, or LPCC) or a registered (ACSW, AMFT, or APCC) clinician finished with collecting their hours for the BBS.
• A working knowledge of implementing, evaluating and maintaining quality assurance programs in mental health/human services organizations, preferably those with DMH and/or DCFS contracts.
• Contracts administration skills and experience.
• Demonstrated leadership skills to promote and develop quality assurance expectations throughout a large organization.
• Ability to be detail-oriented, follow-up on concerns, and understand systems which help insure quality of service and accurate record keeping.
• Very effective communication skills both oral and written, including public speaking.
• Ability to be flexible and work in a changing environment.
• Ability to effectively prioritize tasks to meet daily workload requirements and manage multiple projects and deadlines.
• Ability to work effectively as part of a team.
• Training skills to provide support to others in accurately completing documentation.
• Computer skills sufficient to meet production demands of the job including Microsoft Office and Welligent EHR software.
• Must have a valid California Driver License, proof of automobile insurance and meet the Agency's safe driver guidelines.
• Sensitivity to the different cultures represented among the clients, members, partners and staff.

Compensation Range: $72,760/yr - $118,467/yr

Work culture matters at 5A! We offer a comprehensive benefits package with a medical coverage option as low as $5 with free dental HMO, vision, life insurance, AD&D and disability insurance. We offer a 401k with an annual match up to 3%, annual performance reviews with up to 4% merit (6% for direct service providers), plus annual retention stipends. We offer team building retreats, wellness incentive, 12 paid holidays and flexible work schedules, including remote options for identified positions!