Quality Assurance Specialist

Merced County; Fowler (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Merced County is seeking a compliance analyst to support the Mental Health department by planning and organizing administrative studies and quality assurance activities. You will gather data, perform reviews, and prepare reports and presentations to support corrective actions.

The role involves interpreting laws and regulations, training staff, maintaining records, and liaising with state and county agencies to improve compliance guidelines.

Qualifications

• Analyze data, interpret regulations and develop responses.
• Communicate effectively in person and by phone.
• Prepare clear, concise reports and materials.
• Train staff in procedures and guidelines.
• Prepare and deliver presentations.
• Maintain confidentiality and handle sensitive information.

Responsibilities

• Plans and organizes administrative studies and quality assurance standards related to the activities of the Mental Health department.
• Obtains required information and data for analysis.
• Prepares for and conducts compliance reviews following standards and guidelines.
• Develops interim and annual written compliance review reports with corrective actions.
• Prepares and conducts presentations.
• Develops corrective action plans.
• Monitors service delivery capacity, accessibility and beneficiary satisfaction.
• Updates guidelines and ensures ongoing compliance.
• Liaises with Federal, State, and county agencies and professional groups.
• Provides information to or serves on the Quality Improvement Committee.
• Provides technical assistance to staff on administrative and analytical matters.
• Identifies training needs to ensure compliance with regulations.
• Conducts training on compliance review procedures.
• Maintains records and statistics.
• Prepares technical reports, correspondence, and other written materials.

Skills

Analyze data

Communicate effectively

Prepare reports

Train staff

Presentations

Confidential information handling

Job description

Duties may include, but are not limited to, the following:

• Plans and organizes administrative studies and quality assurance standards related to the activities or operation of the Mental Health department.
  
• Obtains required information and data for analysis.
  
• Prepares for and conducts compliance reviews in accordance with internal, State and Federal guidelines and instructions including Medi-cal and Medi-care.
  
• Develops interim and annual written compliance review reports, identifying problems/issues needing corrective actions.
  
• Prepares and conducts presentations.
  
• Develops and prepares corrective action plans.
  
• Monitors service delivery capacity, accessibility and beneficiary satisfaction.
  
• Updates compliance review guidelines/instructions and makes changes to ensure compliance.
  
• Acts as liaison with Federal, State, and county agencies, businesses and professional groups.
  
• May provide information to or serve on the Quality Improvement Committee.
  
• Provide technical assistance to staff on administrative and analytical matters.
  
• Identify training needs necessary to ensure compliance with Federal and State regulations.
  
• Conduct training on compliance review procedures.
  
• Maintains records and statistics.
  
• Prepares technical reports, correspondence, and other written materials.

Education:

• Operate a personal computer and other office equipment.
  
• Communicate effectively with others in person and over the telephone.
  
• Analyze data, interpret directions, procedures and regulations, and develop appropriate responses.
  
• Perform job duties under stressful conditions and respond appropriately to situations.
  
• Maintain confidential information in accordance with legal standards and/or County regulations.
  
• Make presentations.
  
• Frequent use of depth perception, peripheral vision and color perception.
  
• Frequently lift, carry, reach, push, pull, twist and manipulate large and small objects.
  
• Kneel, bend, twist, squat, balance and crawl.
  
• Frequent use of hand-eye coordination.
  
• Frequent use of data entry device including repetitive hand and arm motion.
  
• Occasionally lift and carry up to 40 pounds.
  
• Normal dexterity, frequent holding and grasping.
  
• Regular attendance is an essential function.
  

Knowledge of:

• Laws, rules, regulations, procedures, documents and terminology related to departmental activities.
  
• Principles, practices and methods of administrative and organizational analysis.
  
• Principles, methods and techniques of effective interviewing, and negotiating.
  
• Methods and techniques of training staff.
  
• Methods, techniques and resources of investigative research.
  
• Correct English usage, including grammar, spelling and punctuation.
  
• Business computer applications, particularly as related to statistical analysis.
  
• Statistical and comparative analyst techniques and formulae.
  

Ability to:

• Analyze information and situations and using sound independent judgment to make decisions and determine appropriate courses of action.
  
• Collect, evaluate, and interpret varied information and data.
  
• Train staff in work procedures.
  
• Prepare clear, concise, and complete reports and other written materials.
  
• Maintain accurate records and files.
  
• Maintain confidentiality.
  
• Establish and maintain effective working relationships.