Quality Assurance Specialist

Quantix SCS, Inc.; Chicago (IL); On-site; USD 55,000 - 80,000; Full time

Job summary

Quantix SCS, Inc. is seeking a Quality Assurance Specialist, Distribution Centers & Export in Chicago. This role involves managing event reporting, ensuring compliance with quality systems, and conducting audits to foster continuous improvement. Candidates should have a Bachelor’s degree and over 3 years’ experience in warehousing or export environments, showcasing strong problem-solving and communication skills.

Qualifications

• 3+ years' experience as a complaint handler in warehousing or export environment.
• Experience conducting thorough root cause analysis investigations.
• Ability to work in a team environment while delivering independent results.

Responsibilities

• Lead thorough root cause analysis and responses to complaints.
• Schedule and conduct internal audits, overseeing corrective actions.
• Develop metrics and create standard reports.

Skills

Problem-solving

Clear communication

Results-driven

Teamwork

Attention to detail

Education

Bachelor’s degree in related field/industry

Tools

Warehouse Management System

Job description

Description

It's an exciting time to work at Quantix. We are on a fast growth trajectory, and every day we strengthen our position as the leading supply chain platform for the chemical industry.

The Quality Assurance Specialist, Distribution Centers & Export (DC&E) is a critical role in our Quality organization. DC&E is one of our fastest growing businesses with major operations across the country including the metro Houston area, Chicago, Savannah, and Charleston. This role will be responsible for managing all aspects of event reporting and investigation for the DC&E business, working with cross-functional teams across the country.

The ideal candidate must have warehousing, packaging, distribution, and export experience. Bring a bias for action to manage documenting and streamlining operational processes and workflows, such as root cause analysis for non-conformances and claims. Complete regular audits to ensure compliance with Quantix processes and critical work instructions. Multitask and prioritize to ensure customer commitment and expectation of investigations are achieved.

We are looking for a detail-oriented, self-starter with excellent written and oral communication skills. This role will involve frequent and direct interactions with Quantix key customers.

In the performance of their respective tasks and duties, all employees are expected to conform to the following:

1. Perform quality work within deadlines with or without direct supervision.
2. Interact professionally with other senior management, customers, and suppliers.
3. Work effectively as a team contributor, driving assignments to completion in a timely manner.
4. Support the efforts of management in meeting profit and growth objectives as established in the strategic business plan.
5. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and the organizations.
6. Work safely, within the company guidelines, standard operating procedures (SOP), and Job Safety Analysis (JSA).

Requirements

Minimum requirements

1. Clear and confident communication
2. Strong problem-solving skills
3. 3+ years' experience as a complaint handler in warehousing or export environment
4. 3+ years' experience conducting thorough root cause analysis investigations and reporting
5. Ability to work in a team environment, while also delivering independent results
6. Results-driven
7. Thrives in a fast-paced environment.
8. Excellent written skills
9. Bachelor’s degree in related field/industry
10. Warehouse Management System experience

Abilities required

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential job functions.

While performing the responsibilities, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Requirements

Summary of essential job functions

This job includes the following duties and any other as assigned by current manager:

1. Record and evaluate complaint and claim submissions.
2. Communicate with internal departments (operations, customer service, and 3PL teams) to acquire relevant complaint information and to incorporate vital input into the event reports.
3. Lead, manage and execute thorough root cause analysis and responses to complaints (NCRs, claims, and service incidents) to ensure timely responses to customers.
4. Be a champion and leader for management of change and continuous improvement.
5. Manage implementation of and compliance with all quality management systems including documentation, internal and external audits.
6. Schedule, coordinate, and conduct internal audits, document findings, and oversee implementation of corrective and preventative actions.
7. Participate in certification and other external audits, review audit findings and coordinate responses to findings and audit NCRs with appropriate department heads and process owners.
8. Develop metrics and create standard reports.
9. Collaborate with SMEs across divisions to validate or edit procedures, work instructions, and forms.
10. Conduct training sessions between divisions to educate employees on quality control, assurance, and improvement techniques.
11. Assist in controlled document, procedure, and work instruction annual reviews.