Quality Assurance Specialist

Wise; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Wise is seeking a Quality Assurance Specialist focusing on SAR Reporting based in Austin, Texas. The role entails conducting risk-based reviews, assessing compliance with policies, and ensuring the effectiveness of operations. Ideal candidates have over 2 years of relevant experience, particularly in BSA/AML regulations, and are fluent in English. Strong analytical, documentation, and risk management skills are essential for this opportunity. Join Wise to contribute towards their mission of Money Without Borders.

Qualifications

• 2+ years of QA experience related to BSA/AML or SAR Reporting.
• Strong understanding of BSA/AML regulations.
• Commitment to personal development and expertise growth.

Responsibilities

• Conduct risk-based reviews using test scripts.
• Communicate findings clearly to stakeholders.
• Analyze trends and recommend improvements.

Skills

BSA/AML knowledge

Fluent English

Analytical skills

Risk management

Documentation and communication skills

Adaptability

Tools

Case management systems

AI tools

Job description

Purpose of the Role

As a Quality Assurance Specialist with a focus on SAR Reporting at Wise, you are responsible for providing expert, objective assurance on the quality and effectiveness of our operational processes and controls. Your core function is to ensure risks are identified, assessed and mitigated in line with policy requirements, and to identify weaknesses, assess risk materiality and report outcomes. You will apply your risk expertise and critical thinking to conduct holistic and detailed reviews in line with agreed methodologies and KPIs, and make recommendations to drive continuous improvement. This role plays an integral part in helping Wise achieve its mission of Money Without Borders, through effective and value‑add assurance.

This is a role for a specialist who has had experience with external suspicious activity reporting, regulatory compliance and FIUs.

Activities performed on the job

• Conduct holistic, risk‑based reviews using test scripts and scorecards to assess risk outcomes, compliance with global and regional policies, relevant guidance and risk appetite.
• Assess risk, materiality and root causes for each finding, providing clear and robust reasons aligned to policy compliance and/or risk mitigation.
• Participate in calibration exercises to share findings, best practice and ensure consistent, correct decisions are made across the team.
• Clearly communicate outcomes to stakeholders covering key risks, issues, root causes, and recommendations, maintaining robust records and audit trails.
• Analyse, assess and communicate emerging themes and trends, recommending opportunities for continuous improvement.
• When assigned, scope, plan, and execute root cause analysis or targeted investigations.
• Contributes to team collaboration and knowledge sharing to enhance team capabilities.
• Take a proactive approach to consistently achieving individual and team targets (KPIs, SLAs), demonstrating a strong commitment to both quality and speed. Meet deadlines, optimise processing times and take full ownership and accountability to deliver results.
• Perform additional tasks as assigned by your lead, demonstrating adaptability and a proactive approach. This includes actively participating in meetings, training, and internal events to support broader team and company objectives.
• Embody and uphold Wise’s values in daily interactions.

Qualifications

Required Skills

• Professional experience: 2+ years of experience in QA related to BSA/AML or experience in AML Investigations or SAR Reporting. Strong understanding of BSA/AML regulations and SAR requirements.
• Fluent in English (written and verbal skills) with the ability to clearly articulate your thoughts and recommendations.
• Self‑Development: Takes ownership for personal development, including commitment to develop expertise through industry and trend analysis, regulatory insights, and emerging risk typologies.

Functional Skills

• Quality Assurance methodology: Good understanding of Quality Assurance methodologies and frameworks, including testing procedures, scoring criteria and root cause analysis. Applies consistent standards across all reviews.
• Risk and Compliance expertise relevant to SAR Reporting, including the ability to identify and assess risks, interpret and apply policy requirements and guidance, and a good understanding of the regulatory environment applicable to the function.
• Analytical Skills: Efficient at reviewing and investigating customer files, identifying missing information, issues, trends and root causes, using AI and data as appropriate.
• Systems and Tools: Competent using case management systems, dashboards, AI tools to support case working and analysis. Understands automation, AI, and is comfortable working with evolving tools and technologies to enhance ways of working.

Behavioural Skills

• Critical thinking: Ability to critically assess information, demonstrate attention to detail, challenge assumptions, dig deeper where required, ask the right questions and connect data across different sources to make informed and risk‑based decisions, explaining your rationale to ensure our QA outcomes can withstand audit and regulatory scrutiny.
• Risk management: Uses facts, data, policy and risk frameworks to support conclusions and assess risk materiality ensuring decisions can be justified.
• Documentation and communication skills: Clear, constructive and concise written and verbal skills, with ability to explain risks and issues in simple terms in a constructive and actionable manner.
• Adaptability: Able to keep up with evolving requirements and ongoing changes impacting QA team, policy, guidance, processes and systems. Open to feedback and continuous improvement.

Effective expectations and KPIs

• Dynamic KPIs and expectations ensure that the metrics used to evaluate performance remain relevant and aligned with the goals and circumstances of the team and the individual. This flexibility helps both the organisation and employees adapt to change and continuously improve.
• The KPIs and effective expectations are designed to measure effectiveness, productivity, and overall contribution to team and company objectives, while also setting clear behavioural standards for the assigned role. KPIs and expectations are dynamic and will be shared with you for your role and team.