Quality Assurance Roofing Technician

Guardian Protection Products; Philadelphia (Philadelphia County); On-site; USD 28,000 - 45,000; Full time

Benefits offered by this job

401K with company match

Company Pension Plan

Health Insurance

Paid time-off

Mileage reimbursement

Continuing education

Job summary

Guardian Protection Products seeks a QA Technical Service Rep to ensure timely roofing quality assurance services across the region. You will lead patch/repair work, estimate materials, and verify that work meets customer expectations.

Strong candidates have roofing experience, familiarity with basic tools, and safety/OSHA knowledge; travel and potential weekend hours may be required.

Qualifications

• High school diploma or GED required.
• Roofing patch/repair experience.
• Knowledge of basic roofing tools required.
• Experience in Quality Control/inspection.
• Safety training/OSHA knowledge required.
• Ability to manage expenses and budgets.
• Strong planning and organizational skills.
• Excellent customer service and relationship-building.
• Ability to climb ladders and carry tools/equipment.
• Willingness to travel including overnight trips.
• Valid driver's license and reliable transportation.
• Able to work weekends/holidays if needed.
• Proficient in English (read/write/speak).

Responsibilities

• Lead Technician performing roof patch and repair as determined by QA Group.
• Estimate material and labor quantities for patch/repair.
• Coordinate with WTI Field Representatives/Supervisors as needed.
• Provide accurate documentation to confirm work completed to satisfaction.
• Communicate professionally with customers, sales reps, field staff, and internal teams.
• Demonstrate knowledge of all services provided by the company.
• Perform other duties as assigned by the QA Assurance Group.

Skills

Roofing patch/repair

Roofing tools

Quality control

Computer skills

OSHA safety

Expense management

Planning

Customer service

Climbing

Travel

Driver's license

Flexibility

English proficiency

Education

High School Diploma or GED

Tools

Basic roofing tools

Job description

JOB DESCRIPTION

The QA Technical Service Rep is responsible for the timely delivery of services as they relate to the quality assurance of Tremco's installed roofing systems within their respective region. $20-33/hour (not including prevailing wage)

Benefits

Benefits, upon satisfaction of applicable eligibility requirements, include but are not limited to:

• 401K with company match
• Company Pension Plan
• Health Insurance
• Paid time-off
• Mileage reimbursement
• Continuing education

Duties/Responsibilities, Core knowledge

Lead Technician performing roof patch and repair as necessary and determined by the Quality Assurance Group on Tremco Incorporated roof systems (BUR, Modified Bitumen, Single Ply, Fluid Applied, etc.). Estimate material and labor quantities for roof patch and repair. Work with local WTI Field Representatives and/or Supervisors as required or necessary. Provide accurate and timely documentation to ensure that all work was completed properly and that the customer is fully satisfied.

Conduct and foster professional and timely communication (via email, voicemail, in person) with the customers, sales reps, field staff, and internal company personnel on all work-related matters. Demonstrate working knowledge of all services provided. Perform any other duty and/or project as required or assigned by the QA Assurance Group.

Skills, Qualifications, Experience, Special Physical Requirements

High school diploma or GED Prior roofing experience including patch and repair skills Knowledge and ability to use basic tools associated with commercial roofing Knowledge and experience monitoring and maintaining Quality Control Functional computer skills Safety training and OSHA knowledge with a commitment to safety at all times Understanding and ability to manage expenses Planning and organizational skills. Able to juggle multiple priorities and demonstrate good task management Work independently, as well as in a team environment, to solve problems and delegate assignments Excellent customer service skills and ability to build relationships Ability to climb up and down interior/exterior ladders to access roofs (minimum of 20 ft) and carry basic hand tools, equipment and/or material up to approx. 100 lbs. over long distances Capable of walking along roof top edges (no fear of heights, good balance, etc.) Ability to handle prolonged exposure to outside weather conditions (heat, cold, etc.) Ability to travel out of town including overnight travel Must have transportation and a valid driver's license Ability to work weekends and/or holidays if needed Ability to pass pre-employment drug test Ability to read, write and speak English

The hourly rate for applicants in this position generally ranges between $20 and $33. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.