Quality Assurance Roofing Technician

Tremco; Philadelphia (Philadelphia County); On-site; USD 27,552 - 45,460; Full time

Benefits offered by this job

401K with company match

Company Pension Plan

Health Insurance

Paid time-off

Mileage reimbursement

Continuing education

Job summary

Tremco is seeking a QA Technical Service Rep to ensure timely delivery of quality assurance services for Tremco's installed roofing systems within the region. The role focuses on leading patch/repair work, estimating materials, and documenting work to assure customer satisfaction.

The position requires strong communication, safety awareness, and the ability to travel as needed. Competitive hourly pay and benefits are included, with potential for ongoing professional development.

Qualifications

• High school diploma or GED.
• Roofing patch and repair experience.
• Knowledge of basic tools used in commercial roofing.
• Experience monitoring and maintaining quality control.
• Proficient computer skills.
• OSHA safety knowledge and a commitment to safety.
• Ability to manage expenses.
• Strong planning and organizational skills.
• Able to work independently and in a team.
• Excellent customer service and relationship-building.
• Able to climb ladders to access roofs and lift tools up to 100 lbs.
• Willingness to travel and work weekends/holidays.
• Pass pre-employment drug test.
• Read, write, and speak English.

Responsibilities

• Lead Technician performing roof patch and repair as necessary and determined by the Quality Assurance Group on Tremco Incorporated roof systems (BUR, Modified Bitumen, Single Ply, Fluid Applied, etc.).
• Estimate material and labor quantities for roof patch and repair.
• Work with local WTI Field Representatives and/or Supervisors as required or necessary.
• Provide accurate and timely documentation to ensure that all work was completed properly and that the customer is fully satisfied.
• Conduct and foster professional and timely communication with customers, sales reps, field staff, and internal company personnel on all work-related matters.
• Demonstrate working knowledge of all services provided.
• Perform any other duty and/or project as required or assigned by the QA Assurance Group.

Skills

Customer service

Organization

Teamwork

Computer skills

Safety awareness

Communication

Problem solving

Education

High school diploma or GED

Tools

Roofing tools

Job description

The QA Technical Service Rep is responsible for the timely delivery of services as they relate to the quality assurance of Tremco's installed roofing systems within their respective region.

$20-33/hour (not including prevailing wage)

Benefits

• 401K with company match
• Company Pension Plan
• Health Insurance
• Paid time-off
• Mileage reimbursement
• Continuing education

Duties/Responsibilities, Core knowledge

• Lead Technician performing roof patch and repair as necessary and determined by the Quality Assurance Group on Tremco Incorporated roof systems (BUR, Modified Bitumen, Single Ply, Fluid Applied, etc.).
• Estimate material and labor quantities for roof patch and repair.
• Work with local WTI Field Representatives and/or Supervisors as required or necessary.
• Provide accurate and timely documentation to ensure that all work was completed properly and that the customer is fully satisfied.
• Conduct and foster professional and timely communication (via email, voicemail, in person) with the customers, sales reps, field staff, and internal company personnel on all work-related matters.
• Demonstrate working knowledge of all services provided.
• Perform any other duty and/or project as required or assigned by the QA Assurance Group.

Skills, Qualifications, Experience, Special Physical Requirements

• High school diploma or GED
• Prior roofing experience including patch and repair skills
• Knowledge and ability to use basic tools associated with commercial roofing
• Knowledge and experience monitoring and maintaining Quality Control
• Functional computer skills
• Safety training and OSHA knowledge with a commitment to safety at all times
• Understanding and ability to manage expenses
• Planning and organizational skills. Able to juggle multiple priorities and demonstrate good task management
• Work independently, as well as in a team environment, to solve problems and delegate assignments
• Excellent customer service skills and ability to build relationships
• Ability to climb up and down interior/exterior ladders to access roofs (minimum of 20 ft) and carry basic hand tools, equipment and/or material up to approx. 100 lbs. over long distances
• Capable of walking along roof top edges (no fear of heights, good balance, etc.)
• Ability to handle prolonged exposure to outside weather conditions (heat, cold, etc.)
• Ability to travel out of town including overnight travel
• Must have transportation and a valid driver's license
• Ability to work weekends and/or holidays if needed
• Ability to pass pre-employment drug test
• Ability to read, write and speak English

The hourly rate for applicants in this position generally ranges between $20 and $33. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.