QA Technical Service Representative

Rust-Oleum; Columbus (OH); On-site; USD 27,552 - 45,460; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with company match

Company Pension Plan

Continuing education

Job summary

Rust-Oleum is hiring a QA Technical Service Representative in Columbus, Ohio, responsible for the quality assurance of Tremco’s roofing systems. The candidate will oversee patch and repair tasks, conduct job site inspections, and ensure client satisfaction through professional communication.

Applicants should possess roofing experience, a high school diploma, and strong customer service abilities. Benefits include health insurance, paid time off, and a 401(k) with company match.

Qualifications

• High school diploma or GED required.
• Prior roofing experience including patch and repair skills.
• Excellent customer service skills and ability to build relationships.

Responsibilities

• Lead roofing patch and repair work as needed.
• Conduct job site inspections related to quality assurance.
• Provide timely documentation of all work completed.

Skills

Roofing Experience

Customer Service Skills

Safety Training and OSHA Knowledge

Planning and Organizational Skills

Functional Computer Skills

Ability to Climb Ladders

Education

High School Diploma or GED

Tools

Basic Tools for Commercial Roofing

Job description

The QA Technical Service Representative is responsible for the timely delivery of services as they relate to the quality assurance of Tremco’s installed roofing systems within their respective region.

Duties / Responsibilities, Core knowledge

• Lead Technician performing roof patch and repair as necessary and determined by the Quality Assurance Group on Tremco Incorporated roof systems (BUR, Modified Bitumen, Single Ply, Fluid Applied, etc.).
• Estimate material and labor quantities for roof patch and repair.
• Perform Job Site Inspections as they relate to quality assurance and/or adjustment work.
• Perform detailed roof inspections to diagnose and troubleshoot issues and/or concerns.
• Work with local WTI Field Representatives and/or Supervisors as required or necessary.
• Provide accurate and timely documentation to ensure that all work was completed properly and that the customer is fully satisfied.
• Conduct and foster professional and timely communication (via email, voicemail, in person) with the customers, sales reps, field staff, and internal company personnel on all work-related matters.
• Demonstrate working knowledge of all services provided.
• Perform any other duty and/or project as required or assigned by the QA Assurance Group.

Skills, Qualifications, Experience, Special Physical Requirements

• High school diploma or GED
• Prior supervisory skills and ability to manage people and tasks
• Prior roofing experience including patch and repair skills
• Knowledge and ability to use basic tools associated with commercial roofing
• Knowledge and experience monitoring and maintaining Quality Control
• Functional computer skills
• Safety training and OSHA knowledge with a commitment to safety at all times
• Understanding and ability to manage expenses
• Planning and organizational skills. Able to juggle multiple priorities and demonstrate good task management
• Work independently, as well as in a team environment, to solve problems and delegate assignments
• Excellent customer service skills and ability to build relationships
• Ability to climb up and down interior/exterior ladders to access roofs (minimum of 20 ft) and carry basic hand tools, equipment and/or material up to approx. 100 lbs over long distances
• Capable of walking along roof top edges (no fear of heights, good balance, etc.)
• Ability to handle prolonged exposure to outside weather conditions (heat, cold, etc.)
• Ability to travel out of town including overnight travel
• Must have transportation and a valid driver's license
• Ability to work weekends and/or holidays if needed
• Ability to pass pre-employment drug test
• Ability to read, write and speak English

Hourly rate for applicants in this position generally ranges between $20 and $33. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.

Benefits

• Health insurance
• Paid time off
• 401(k) with company match
• Company Pension Plan
• Continuing education

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.