Early Intervention Program Services Director

Health & Human Services; North Carolina; On-site; USD 70,000 - 123,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

NCFlex program benefits

Paid vacation and sick leave

Parental leave

Job summary

The North Carolina Department of Health and Human Services seeks a Human Services Program Manager II (NS) to provide senior leadership for the Infant-Toddler Program statewide. You will oversee program quality, monitoring, and professional development, and address complex issues with federal IDEA Part C compliance and statewide communications.

Reporting structures include supervision of managers in QA/QI and workforce initiatives, with location based on county of residence.

Qualifications

• Master's degree in a discipline specific to the program and four years of related experience, including two years in a supervisory role.
• Bachelor's degree in a discipline specific to the program and six years of related experience, including two years in a supervisory role.
• Equivalent combination of education and experience may qualify.

Responsibilities

• Provide senior leadership and operational oversight for statewide Infant-Toddler Program functions.
• Lead efforts on program quality, monitoring, improvement, and workforce development.
• Support IDEA Part C compliance and readiness, and guide statewide communications.
• Supervise managers responsible for QA/QI and workforce development.

Skills

IDEA Part C knowledge

Program quality

Monitoring & QA

Workforce development

Leadership across levels

Education

Master's degree in related field

Four years supervisory or consultative experience

Bachelor's degree in related discipline

Equivalent education/experience

Job description

Agency Dept of Health and Human Services Division Child and Family Well Being Job Classification Title Human Services Program Manager II (NS) Position Number 60040272 Grade NC20

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Early Intervention Program Services Director provides senior leadership and operational oversight for key statewide functions of North Carolina’s Infant-Toddler Program. This position leads efforts related to program quality, monitoring and continuous improvement, technical assistance, workforce and professional development, and statewide communications. The Director works closely with Early Intervention leadership to address complex programmatic and operational issues, strengthen statewide consistency and performance, support federal IDEA Part C compliance and monitoring readiness, and guide strategies that improve services for infants and toddlers with developmental delays or disabilities and their families. The position also provides leadership and supervision to managers responsible for quality assurance/quality improvement and workforce and professional development. The assigned work location will be determined by the county of residence. Candidates residing in Wake or Durham County will report to the DHHS Headquarters located at 1915 Health Services Way, Raleigh, NC 27607.

Knowledge Skills and Abilities/Management Preferences

Salary Range: $70,278 - $123,336 Recruitment Range: $70,478 - $103,000 Candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed on the vacancy announcement.

• 1. Demonstrated knowledge of IDEA Part C and early intervention systems, including federal compliance, general supervision, monitoring, technical assistance, and continuous quality improvement.
• 2. Demonstrated experience analyzing and resolving complex programmatic or operational issues, including identifying systemic concerns and developing appropriate policy, technical assistance, training systems, or organizational responses.
• 3. Demonstrated experience leading statewide or large-scale quality assurance, monitoring, compliance, or continuous improvement activities, including using performance data and monitoring findings to identify and address areas of risk or needed improvement.
• 4. Demonstrated experience leading workforce or professional development initiatives, including strategies related to workforce recruitment and retention, personnel competencies, training systems, or professional development.
• 5. Demonstrated ability to communicate, collaborate, and make decisions across multiple levels of an organization, including working with executive leadership, local programs, providers, state and federal partners, and other stakeholders on complex or sensitive issues.

Posting closes at 11:59 p.m. the night before the end date.

About the NC Division of Child and Family Well-Being

The Division of Child and Family Well-Being (DCFW) brings together complementary NC Department of Health and Human services to support North Carolina’s children growing up safe, healthy, and thriving in nurturing and resilient families and communities.

Compensation and Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Supplemental Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/. DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Master's degree in a disciple specific to the program from an appropriately accredited institution and four years of experience in the area of assignment, including two years in a supervisory or consultative capacity.

Bachelor's degree in a discipline specific to the program from an appropriately accredited institution and six years of experience in the area of assignment, including two years in a supervisory or consultative capacity.

An equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.