Quality Assurance & Operations Lead

ProCare Rx; Gainesville (GA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Comprehensive Benefits

401(k) with company match

Paid vacation and holidays

Job summary

ProCare Rx is seeking a Quality Assurance Business Supervisor to oversee the QAB team’s daily operations, ensuring accurate benefit configuration, QA activities, and efficient support. You will coach staff, manage workloads, and collaborate with Client Success and Operations to drive quality and growth.

The role emphasizes leadership, process improvement, and compliance with internal standards and client requirements in a fast-paced healthcare environment.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Account management or client services experience preferred.
• Supervisory experience.
• Knowledge of PBM industry and healthcare experience.
• Highly proficient in Microsoft Office suite and specialized industry software solutions.
• Ability to apply data analytics, logic, and critical thinking to resolve complex problems.
• Project management skills
• Excellent organizational and time management skills
• Excellent verbal and written communication skills
• Ability to analyze, interpret and develop solutions effectively
• Ability to work independently and in a team setting, with limited supervision
• Ability to work in a fast-paced environment.

Responsibilities

• Provide day-to-day leadership and direction to the QAB team.
• Monitor team workload and distribute assignments to ensure timely completion of priorities.
• Coach, mentor, and develop team members through regular feedback and performance discussions.
• Conduct one-on-one meetings and support annual performance evaluations.
• Assist with onboarding and training of new employees.
• Foster a collaborative, accountable, and client-focused team culture.
• Oversee quality assurance processes related to benefit setup and maintenance.
• Ensure accuracy, completeness, and compliance with internal standards and client requirements.
• Monitor departmental productivity, turnaround times, and service level expectations.
• Identify workflow bottlenecks and implement process improvements to increase efficiency and quality.
• Develop and maintain departmental documentation, standard operating procedures, and best practices.
• Partner with Account Managers to ensure successful execution of client requests.
• Support system enhancements, process changes, and organizational initiatives.
• Participate in project planning and operational improvement efforts.
• Monitor quality metrics and perform audits to ensure adherence to company standards.
• Identify trends, recurring issues, and opportunities for process improvement.
• Ensure departmental compliance with company policies, client requirements, and applicable regulatory standards.
• Recommend corrective actions and monitor implementation.
• Track departmental metrics including productivity, turnaround time, quality scores, and workload.
• Prepare reports and dashboards for leadership.
• Utilize performance data to identify opportunities for improvement and resource planning.
• Other duties as assigned.

Skills

Leadership

Coaching

Performance management

Quality assurance

Data analytics

Project management

MS Office

Communication

Time management

Team collaboration

Education

Bachelor’s degree

Tools

Microsoft Office

Industry software

Job description

ProCare Rx is seeking a Quality Assurance Business Supervisor to oversee the QAB team’s daily operations, ensuring accurate benefit configuration, QA activities, and efficient support. You will coach staff, manage workloads, and collaborate with Client Success and Operations to drive quality and growth.

The role emphasizes leadership, process improvement, and compliance with internal standards and client requirements in a fast-paced healthcare environment.