Quality Assurance Manager - Security

Allied Universal; Houston (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision, life, AD&D, &

401(k) plan enrollment

Paid holidays and vacation accrual

Sick leave and personal days

Job summary

Allied Universal seeks a Training and Quality Assurance Manager in Houston to ensure portfolio training compliance and standard adherence. The role reports to the CE Regional Training Director and oversees the Taser program, training inventories, and audits, while coordinating with regional leaders and clients.

The ideal candidate brings instructor certifications, 2+ years of classroom experience, and strong communication skills.

Qualifications

• High School Diploma or equivalent.
• CPR/First Aid/AED Certified Instructor.
• Instructor certifications in supplement training areas as required by local office.
• Must have a valid driver’s license.
• Must be certified to teach all required trainings for the portfolio, including firearms where applicable.
• Minimum of two (2) years of classroom instructor experience.
• Ability to work independently with little to no direct supervision.
• Outstanding oral and written communication skills; ability to interact at all levels including with clients.
• Ability to write manuals, review, and respond to written requests for proposals, training documents, and prepare extensive presentations.
• Highly proficient in Microsoft Word and PowerPoint and able to utilize office management tools.
• Demonstrated initiative and ability to manage multiple deadlines.
• Professional, articulate, and able to use independent judgment.

Responsibilities

• Ensure training compliance across the portfolio and coordinate classes with leadership.
• Manage the portfolio Taser program, including inventory and audits; handle evidence.com accounts when applicable.
• Serve as backup trainer for regional coverage.
• Develop practical training programs with leadership to ensure regulatory and contractual compliance.
• Identify and vet local training academies/vendors for external training options.
• Communicate with stakeholders across regions, operations, and clients.
• Deliver field training programs in line with laws, regulations, and Allied Universal standards.
• Conduct mobility devices training (vehicles, Trikke, golf carts).
• Conduct field trainings and red team exercises for security professionals and supervisors.
• Lead special projects to support the portfolio as needed.

Skills

Instructor experience (2+ years)

Outstanding communication

Independent work capability

Initiative and prioritization

Mobility and field training delivery

Instructional design basics

Education

High School Diploma or equivalent

CPR/First Aid/AED Certified Instructor

Firearms training certification (where applicable)

Driver’s license

Tools

Microsoft Word

PowerPoint

Job description

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring a Training and Quality Assurance Manager. The Training and Quality Assurance Manager is responsible for ensuring compliance with all required portfolio training, as well as Allied Universal standards and reports directly to the CE Regional Training Director.

RESPONSIBILITIES:

• Ensure compliance with all required portfolio training, which involves driving compliance efforts and coordinating training classes with the Portfolio Vice President, Area Directors, Regional Training Director, and Regional Trainers across the portfolio.
• Manage the entire portfolio Taser program, encompassing training compliance, inventory management, and conducting semi-annual audits; manage customer’s evidence.com account, where applicable
• Serve as a backup trainer in the absence of a regional trainer
• Work in conjunction with operational partners (Regional Training Director/Portfolio Vice President) to develop practical training programs at the client and branch level, in order to ensure compliance with contractual and regulatory mandated training.
• Identify, conduct vetting, and establish relationships with local training academies/facilities/3rd party vendors in order to provide support in the form of external training opportunities and/or remote locations.
• Communicate with stakeholders (Regional Training Director, Portfolio operations, Security Professionals, Supervisors, Field and Corporate Training, and Clients)
• Deliver field training programs in accordance with local, state, and federal laws and regulations, as well as Allied Universal standards in support of Regional Trainers.
• Conduct Mobility Devices (e.g., vehicles, Trikke, golf cart) training.
• Conduct field training & 'red team' exercises for Security Professionals and Supervisors.
• Conduct special projects on an as‑needed basis to support the assigned portfolio.

QUALIFICATIONS (MUST HAVE):

• High School Diploma or equivalent
• Pass any State-required training or other qualifications for licensing as required to include, but not limited to:
• CPR/First Aid/AED Certified Instructor
• Instructor certifications in supplement training areas as required by local office (i.e., OC Spray, Baton Techniques, Handcuffing, Crisis Prevention Intervention (CPI), Defensive Tactics, Taser certification, Practical Driver Training Courses, or any other client‑specific training as required)
• Must have a valid driver’s license or be able to pass a state licensing test if driving a company-owned or client-provided vehicle
• Must be certified to teach all required trainings for the portfolio, including firearms where applicable
• Minimum of two (2) years of classroom instructor experience
• Ability to work independently with little to no direct supervision.
• Outstanding oral and written communication skills; ability to successfully interact at all levels of the organization, including with clients.
• Ability to write manuals, review, and respond to written requests for proposals, training documents, and prepare extensive presentations is required.
• Highly proficient and fully functional in Microsoft programs such as Word and PowerPoint and able to effectively utilize all available office management technology.
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
• Professional, articulate, and able to use good independent judgment and discretion.

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• National Rifle Association (NRA) Law Enforcement Instructor certification, or able to meet all NRA Law Enforcement (LE) eligibility requirements.
• College coursework in Education, Business, Criminal Justice, Human Resources, Security Management, or related field
• Prior experience in the fire service, security industry, law enforcement and/or military
• Experience in security operations or other functions of security industry

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.