Site Training Manager

Allied Universal; Haskell (TX); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan enrollment

Paid holidays and vacation accrual

Job summary

Allied Universal is seeking a Security Site Training Manager to oversee day-to-day operations at an assigned account. Responsibilities include staff hiring, training, and performance management, while ensuring customer satisfaction and compliance with company standards.

You will develop security programs, coordinate training, and manage payroll and schedules. Strong leadership, communication, and project management skills are essential for success in this role.

Qualifications

• Bachelor’s degree in Criminal Justice, Business Administration or related field.
• Licensing requirements are subject to state/local laws and regulations.
• Current driver’s license if driving a company-owned or client-provided vehicle.
• Proven project management experience through full life cycle.
• Experience in contract security, facilities management, or related fields.
• Minimum two years of operations supervisory/management experience.
• Experience hiring, developing, motivating, and retaining staff.
• Ability to develop and grow customer relationships.
• Ability to manage project plans, risks, issues, and contingencies.
• Proficiency in Microsoft Office and office management technology.
• Discretion in correspondence and documentation.
• Strong analytical and problem-solving abilities.
• Outstanding oral and written communication skills.

Responsibilities

• General Operations management; evaluate post orders and updates; ensure quality standards.
• HR management: staff selection, performance reviews, attendance, conflict resolution.
• Administer Safety Program; review Emergency Response plan; monitor safety compliance.
• Project management including budgeting, risk assessment, and timelines.
• Handle escalated security issues and emergencies appropriately.
• Coordinate staffing needs with recruiters and hire quality candidates.
• Develop staff through coaching, training, and performance evaluations.
• Maintain personnel records and policy communications.
• Meet contractual hours and oversee site-specific training.

Skills

Project management

Staff development

HR processes

Communication skills

MS Office

Driver's license

Security operations

Client relations

Education

Bachelor’s degree in Criminal Justice / Business Administration

Tools

WinTeam

Job description

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal® is hiring a Security Site Training Manager. The Security Site Training Manager is responsible for day-to-day operations of an assigned account, including hiring, training, disciplining, and terminating staff. The Security Site Manager will build, improve, and maintain relationships with clients and employees by developing and retaining staff, coordinating needed support services, and solving problems to effectively run the account. This role will ensure the operation meets or exceeds financial and operational goals, provide quality customer service, and maintain or oversee maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required.

RESPONSIBILITIES:

• General Operations management; evaluate post orders and make necessary updates; review daily log reports and provide direction to shift-level supervisors; responsible for officers meeting company standards pertaining to quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all company policies and procedures including worldwide business standards; ensure the security team receives required training on a consistent basis; implement security programs; ensure physical security measures and practices are enforced to ensure client directives are carried out continuously
• General Human Resources management: selection and placement of security professionals and front-line supervisory personnel, conduct performance reviews, manage attendance, and conflict resolution; scheduling as required; design and implement career development and performance improvement programs
• Administer Safety Program; semi-annual review and revise the security Emergency Response plan; monitor compliance with regulatory and fire prevention requirements and safety items
• Overall project management to include plans such as RACI (Responsible, Accountable, Consulted, and Informed) charts, Risk Assessment, Budgeting and more
• Handle any escalated security issues or emergency situations appropriately.
• Communicate staffing needs via Requisition Forms and assist recruiters in identifying, interviewing, and hiring quality candidates
• Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
• Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.).
• Assure communication of policies, company announcements, and job openings through a consistently updated READ file at each site
• Meet all contractual scheduled hours with a minimum of unbilled overtime
• Coordinate and/or conduct site-specific training, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal’s corporate training standards
• Manage uniforms, equipment, supplies, and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
• Take a proactive role in communicating with the client and meeting their needs by meeting with them regularly, listening to issues, and providing security and technical expertise and solutions; ensure complete customer satisfaction
• Capably utilize WinTeam for scheduling, payroll and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers) that require interpretation and action for effective business management

QUALIFICATIONS (MUST HAVE):

• Bachelor’s degree in Criminal Justice, Business Administration or related field
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Current driver’s license If driving a company-owned or client-provided vehicle
• Proven project management experience, seeing projects through the full life cycle
• Previous contract security, facilities management, military, or law enforcement experience
• Minimum of two (2) years of business operations supervisory/management experience
• Experience in hiring, developing, motivating, and retaining quality staff.
• Ability to develop and grow customer relationships
• Skilled in developing and managing project plans, documenting risks, issues and contingency plans
• Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology.
• Proven ability to maintain correspondence, discussions, and materials with utmost discretion
• Ability to research, gather, assemble, correlate, and analyze facts to devise solutions to problems; and to prepare concise reports and/or analyze and solve complex and difficult problems
• Outstanding oral and written communication skills

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Project Management Professional (PMP) Certification
• Occupational Safety and Health Administration (OSHA) certification
• Cardiopulmonary resuscitation (CPR) certified
• College coursework in Education, Business, Criminal Justice, Human Resources, Security Management, or related field
• Prior experience in the fire service, law enforcement, and/or military

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.