Quality Assurance Manager, Clarkson Estates

CAMBA; New York (NY); On-site; USD 50,000 - 57,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

403(b) retirement plan with employer match

Paid time off

Paid holidays

Job summary

CAMBA is seeking a Quality Assurance Manager in New York City. The successful candidate will ensure compliance with regulatory standards, conduct audits, and support quality improvement initiatives across housing programs. This full-time position offers a salary range of $50,000 to $57,000 annually along with a comprehensive benefits package including health and dental insurance, retirement plan, and paid time off.

Qualifications

• Minimum 1 year of Quality Assurance Experience required.
• Proficient in Microsoft Office Suite.
• Strong organization and attention to detail needed.

Responsibilities

• Maintain professional relationships and confidentiality.
• Conduct audits of client files and monitor compliance.
• Analyze audit results and identify trends.

Skills

Quality Assurance Experience

Computer literacy in Microsoft Office Suite

Strong organization

Time management

Attention to detail

Good communication skills

Interpersonal skills

Knowledge of supportive housing services operations

Education

Bachelor’s degree (e.g., B.A., B.S.W.)

Job description

Who We Are

CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 160 integrated programs in education & youth development, family support, job training & employment support services, health, housing, and legal services. We reach more than 65,000 individuals and families each year at our 90 locations, including 10,000 youth.

Quality Assurance Department

The Quality Assurance Department supports CAMBA’s supportive housing portfolio by ensuring compliance with regulatory standards and promoting high-quality service delivery across all housing programs. The department is responsible for monitoring program performance, conducting audits, identifying risks, and supporting continuous quality improvement efforts.

Position: Quality Assurance Manager

Reports To

Quality Assurance Director

Location

329 Clarkson Avenue, Brooklyn, New York 11226

What the Quality Assurance Manager Does

• Maintain professional relationships and confidentiality.
• Comply with all Federal, State, City, and CAMBA policies.
• Conduct audits of client files including assessments, ILPs, progress notes, and incident reports.
• Review documentation to ensure compliance with required timelines and standards.
• Identify documentation deficiencies and compliance issues.
• Track and monitor corrective action items and follow-up activities.
• Maintain QA tracking logs and audit tools.
• Assist in preparing programs for audits and monitoring visits.
• Provide feedback to program staff and leadership regarding audit findings.
• Support QA Manager in implementing quality improvement initiatives.
• Analyze audit results to identify trends across sites and programs.
• Utilize databases such as AWARDS, HMIS, or other systems to review and verify data.
• Participate in meetings as requested.
• Tasks may be modified, expanded and/or assigned over time.

Qualifications for the Position

Education, Licenses and/or Certifications Required

• Bachelor’s degree (e.g., B.A., B.S.W.)

Minimum Experiences and Skills Required

• At least 1 year of Quality Assurance Experience.
• Computer literacy in Microsoft Office Suite.
• Strong organization, time management, and attention to detail.
• Good communication and interpersonal skills.
• Knowledge of supportive housing services operations.

Pre and/or Post Employment Requirements

• As a Mandated Reporter, you must immediately report suspected incidents/cases of abuse and neglect to the Vulnerable Persons Central Register (VPCR) Hotline at 1-855-373-2122 and complete a CAMBA Incident Report.
• Obtain Criminal History Checks (CHC) fingerprinting through the New York State Office of Mental Health (OMH) and the Justice Center for the Protection of People with Special Needs (Justice System) and Staff Exclusion List (SEL) clearance.

Compensation

$50,000 - $57,000 annually

Status

Full-time (35 hours per week)

Benefits

CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

Equal Opportunity Statement

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.