Senior Case Manager, Highbridge Overlook/Highbridge Terrace

CAMBA; New York (NY); On-site; USD 56,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

403(b) retirement plan with employer match

Paid time off

Paid holidays

Job summary

CAMBA in New York is seeking a Senior Case Manager for their Supportive Housing Program. This full-time position involves assessing tenants' needs and helping them achieve their goals, particularly focusing on the chronically homeless with mental health issues. The role requires a Bachelor's degree in Social Work or a related field, alongside two years of relevant experience. The compensation ranges from $56,000 to $60,000 annually. Benefits include health insurance and a retirement plan.

Qualifications

• Minimum 2 years of relevant experience in social work or a related field.
• Ability to maintain fingerprint clearance throughout employment.
• Experience working with clients in social services.

Responsibilities

• Review documentation for tenant eligibility and maintain files.
• Conduct intake assessments and prepare independent living plans.
• Assist tenants in resource identification and referrals.

Skills

Communication skills

Advocacy

Problem-solving

Organizational skills

Client assessment

Education

Bachelor's degree in Social Work or related field

Job description

Who We Are

CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City. CAMBA serves more than 65,000 individuals and families each year, citywide, including almost 13,000 youth. Our 180+ programs in over 100 locations improve the lives of a diverse cross section of New Yorkers. From homelessness prevention in Staten Island to supportive housing in the Bronx; from employment training in Manhattan to after school programs and college access in Brooklyn; from family shelter and support in Queens to increasing affordable housing across the city, CAMBA provides holistic services to help struggling New Yorkers stabilize their lives and become self‑sufficient.

Highbridge Overlook

Supportive Housing Program will target and provide 40 units of NY/ NY III congregate care housing to chronically homeless (SPMI) population A: 40 units for individuals with a serious mental health illness who either reside in a shelter operated by NYC Department of Homeless Services or who are designated as street homeless. Units are in the Bronx.

Position: Senior Case Manager

Reports To: Senior Program Manager

Location: 240 West 167th Street, Bronx, NY 10458

What The Senior Case Manager Does

• Review all documentation establishing tenants' eligibility for program and make file copies.
• Create and maintain tenant files.
• Conduct initial intake and assessment of tenants and tenants' families' needs and periodic re‑assessments.
• In collaboration with tenants, prepare initial and periodic revisions of independent living plans including short‑term and long‑term tenant goals.
• Assist tenants in attaining their goals by identifying and locating community resources for tenants and by making referrals to appropriate services both within and outside CAMBA.
• Work with tenants to break through barriers to tenant goals and to assist tenants in advocating for themselves and in moving toward self‑sufficiency.
• Conduct group sessions and/or workshops to assist tenants with independent living skills.
• Recommend and implement strategies to persuade tenants to participate more fully in this process.
• Monitor tenants' progress toward their goals via regularly scheduled telephone contact and/or face‑to‑face visits, and document via progress notes.
• Participate in case conferences.
• Follow‑up with tenants and with referral organizations regarding tenant contact and progress with referral organization.
• Provide all required information for weekly/monthly/quarterly/annual reports.
• May recommend closing of cases in which tenants have: (a) achieved primary goals and have maintained stability for a period of months; or, (b) have not demonstrated a willingness to participate in the process (lost‑to‑service); or, (c) have become ineligible for services (e.g. moved out of building).
• May act as tenant liaison/tenant advocate with outside organizations regarding such matters as education, healthcare, housing, legal issues, etc.
• May schedule appointments for tenant with referral organizations.
• May escort tenants to appointments (educational, medical, social service, etc.)
• May assist tenants in completing applications for benefits and entitlements, and may process applications on tenants' behalf.
• May follow‑up with tenants for a period of time after successful completion of their primary goals to assure tenant stability.
• May evaluate actual living conditions of tenants through home visits.
• May prepare marketing materials for the program.

Minimum Education/Experience Required

• Bachelor's degree in Social Work (B.S.W.) or related field and 2 years of relevant experience.

Other Requirements

• Obtain “Criminal History Checks” (CHC) fingerprinting through the New York State Office of Mental Health (OMH) and the Justice Center for the Protection of People with Special Needs (Justice System) and Staff Exclusion List (SEL) clearance.
• Ability to maintain fingerprint clearance throughout the duration of employment.
• As a Mandated Reporter, you must immediately report suspected incidents/cases of abuse and neglect to the Vulnerable Persons Central Register (VPCR) Hotline at 1-855-373-2122 and complete a CAMBA Incident Report.
• Flexible hours may be needed occasionally to provide shift coverage until 8 pm.

Compensation

$56,000-$60,000 annually

When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization.

Status

Full‑time (35 hours per week)

Benefits

CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio‑economic status, marital or veteran status, pregnancy status or sexual orientation.