Quality Assurance Director, Clarkson Estates

camba; New York (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

403(b) retirement plan with employer match

Paid time off

Paid holidays

Job summary

CAMBA is looking for a Quality Assurance Director to oversee quality assurance for its housing programs in New York City. The successful candidate will develop and implement QA policies, conduct audits, and ensure compliance with all regulatory requirements, while supporting program leadership to improve service delivery. A Master’s degree in Social Work or a related field and at least one year of QA experience are required. Competitive salary $80,000 - $90,000 and comprehensive benefits package offered.

Qualifications

• At least 1 year of Quality Assurance Experience.
• Must have a Master's Degree or Licensed Master’s degree in related field.
• Experience in supportive housing services operations.

Responsibilities

• Maintain professional relationships with staff and uphold confidentiality.
• Develop and implement Quality Assurance policies across programs.
• Conduct and oversee audits of client files.
• Ensure compliance with regulatory and contractual requirements.
• Monitor program performance and analyze data for improvements.

Skills

Strong analytical & math skills

Excellent written & verbal communication

Strong organization, time management, and attention to detail

Knowledge of supportive housing services operations

Education

Master's Degree in Social Work, Psychology or related field

Tools

Microsoft Office Suite

Job description

CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 160 integrated programs in Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 65,000 individuals and families each year at our 90 locations, including 10,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

The Quality Assurance Department supports CAMBA’s supportive housing portfolio by ensuring compliance with regulatory standards and promoting high-quality service delivery across all housing programs. The department is responsible for monitoring program performance, conducting audits, identifying risks, and supporting continuous quality improvement efforts.

Position: Quality Assurance Director

Reports To: Senior Vice President

Location: 85 St. Marks Place, Staten Island, NY 10301

What the Quality Assurance Director Does

• Maintain professional relationships with staff and uphold confidentiality
• Practice Universal Precautions/Standard Protocol & Procedures
• Comply with any and all Federal, State, City and CAMBA security and privacy policies intended to protect the security and privacy of individually identifiable health information
• Develop and implement Quality Assurance policies, procedures, and monitoring tools across supportive housing programs
• Conduct and oversee audits of client files, including assessments, independent living plans, progress notes, and incident reports
• Ensure compliance with all regulatory and contractual requirements (HPD, OMH, DOHMH, HUD, HRA, etc.)
• Monitor program performance and analyze data to identify trends, gaps, and areas for improvement
• Develop and oversee corrective action plans for underperforming programs or staff
• Review incident trends and identify high-risk cases or sites requiring intervention
• Communicate with peers in other CAMBA programs on issues related to client progress and best program practices
• Work with direct reporting staff to set staff performance targets in accordance with contract requirements
• Develop and document all program activities
• Collaborate with Vice Presidents, Program Directors and Program Managers to strengthen service delivery and documentation practices
• Provide technical assistance and guidance to program leadership regarding compliance and quality improvement
• Develop and support staff training initiatives based on audit findings and identified gaps
• Prepare and present quality assurance reports to executive leadership
• Support programs in preparation for audits, monitoring visits, and funder reviews
• Participate in staff/funder/outside agency meetings as requested
• Immediately report to senior leadership any incidents or findings that may pose risk to the organization
• Tasks may be modified, expanded and/or assigned over time

Qualifications for the Position

Education, Licenses and/or Certifications Required

• Master Degree, or Licensed Master’s degree in Social Work, Psychology or related field. (A license is required of these Master’s Degrees: Social Work (LMSW or LCSW), Mental Health Counseling, Counseling/Guidance, Art Therapy)

Minimum Experiences and Skills Required

• At least 1 year of Quality Assurance Experience
• Strong analytical & math skills
• Excellent written & verbal communication
• Computer literacy in Microsoft Office Suite
• Strong organization, time management, and attention to detail
• Knowledge of supportive housing services operations

Pre and/or Post Employment Requirements

• As a Mandated Reporter, you must immediately report suspected incidents/cases abuse and neglect to the Vulnerable Persons Central Register (VPCR) Hotline at 1-855-373-2122 and complete a CAMBA Incident Report
• Obtain “Criminal History Checks” (CHC) fingerprinting through the New York State Office of Mental Health (OMH) and the Justice Center for the Protection of People with Special Needs (Justice System) and Staff Exclusion List (SEL) clearance

Compensation

$80,000 - $90,000 annually. When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization.

Status

Full-time (35 hours per week)

Benefits

CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

Equal Opportunity Employer Statement

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.