Quality Assurance Manager

Didlake Inc.; Washington (District of Columbia); On-site; USD 70,000 - 77,000; Full time

Benefits offered by this job

Health coverage for you and yourfamily

401(k) retirement plan with company 4%

Paid time off and holidays

Employee Development Program (EDP)

EAP for work and personal support

Job summary

Didlake, Inc. is seeking a Quality Assurance Manager to lead overseas support operations in Washington, DC. You will supervise staff, develop QA measures, and ensure compliant processing, packing, and shipping of overseas materials for Peace Corps contracts.

You will coordinate with DHL, COR, and government partners to resolve issues and drive operational excellence. The role emphasizes safety, training, and accurate reporting, with a focus on delivering high-quality service to federal partners

Qualifications

• Bachelor's degree or three years of college coursework.
• Minimum five years supervisory experience in time-sensitive operations.
• Three years in receiving/warehousing/logistics management.
• Experience with reporting, compliance, and workforce development preferred.

Responsibilities

• Lead overseas support processing and shipping to meet contract requirements and quality standards.
• Supervise and coach contractor personnel to maintain a productive team environment.
• Develop and implement QA measures for accuracy and timeliness.
• Serve as liaison between Didlake, Peace Corps, COR, and key stakeholders.
• Recommend improvements to shipping, processing, and quality control procedures.
• Provide training and develop instructional materials for operational excellence.
• Analyze productivity and quality metrics and generate required reports.
• Address operational issues with timely corrective actions.
• Ensure safety, equipment maintenance, and export reporting compliance.

Skills

Overseas shipping

Customs compliance

HAZMAT certification

Staff supervision

Data analysis

Communication skills

Education

Bachelor's degree or 3 years college

Job description

Washington, District Of Columbia, United States

Job Description

Didlake, Inc. is a non-profit rehabilitation services organization. At Didlake, creating opportunities that enrich the lives of people with disabilities is our mission. Since 1965, Didlake has served thousands of people with significant disabilities by providing training, job placement, employment opportunities, and day support services. We provide rewarding and purposeful work.

Why This Role Matters

The Quality Assurance Manager plays a critical leadership role in supporting Didlake's Overseas Support operations. This position ensures efficient, accurate, and compliant processing, packing, and shipping of overseas support materials while maintaining the highest standards of quality, safety, and customer service. As designated Key Personnel on the contract, the Quality Assurance Manager serves as the primary operational leader, fostering collaboration among staff, supporting individuals with disabilities in the workplace, and ensuring successful contract performance in support of Peace Corps operations.

What You Will Do

• Lead and oversee daily overseas support processing and shipping operations to ensure compliance with contract requirements, operational procedures, and quality standards.


• Supervise, coach, and evaluate contractor personnel while fostering a positive, inclusive, and productive team environment.


• Develop and implement quality assurance measures to ensure accuracy, efficiency, and timely processing of overseas support materials.


• Serve as the primary liaison between Didlake, the Peace Corps, Contracting Officer's Representative (COR), and other key stakeholders.


• Recommend operational improvements and updates to shipping, processing, and quality control procedures.


• Provide on-the-job training to new employees and develop instructional materials and visual aids to support operational excellence.


• Collect, analyze, and report productivity, efficiency, and quality metrics, including required contract and federal compliance reporting.


• Respond to operational issues, service complaints, and processing discrepancies, providing timely resolutions and corrective actions.


• Ensure proper maintenance and functionality of shipping and processing equipment and systems.


• Manage departmental purchasing, inventory control, and replenishment activities.


• Monitor all aspects of receiving, packing, tracking, and shipping overseas support materials to ensure compliance with established standards.


• Oversee adherence to inventory, storage, packaging, and export reporting requirements for controlled substances in accordance with DEA regulations.


• Implement and monitor safety procedures, identify workplace hazards, and support organizational safety initiatives.


• Serve as agency liaison with DHL, Department of Defense coordinators, and State Department representatives.


• Support research and resolution of Global Address Package (GAP) inquiries and coordinate merchandise returns with vendors.


• Ensure compliance with Didlake policies, Peace Corps requirements, and all required training obligations.

Requirements

What You Bring

Education & Experience

• Bachelor's degree or completion of at least three (3) years of college-level coursework required.


• Minimum five (5) years of supervisory experience managing time-sensitive operations.


• At least three (3) years of successful management and quality assurance experience within a receiving, warehousing, shipping, logistics, or related operation of comparable complexity.


• Experience managing operational performance, reporting, compliance requirements, and workforce development preferred.

Skills & Abilities

• Comprehensive knowledge of international and overseas shipping methods, including commercial carriers, U.S. military channels, and State Department pouch services.


• Strong understanding of customs requirements, packaging standards, shipping documentation, and shipment tracking methodologies.


• Ability to obtain and maintain Air Transport Dangerous Goods (HAZMAT) certification in accordance with federal regulations.


• Proficiency with personal computers and business software applications.


• Knowledge of federal contracts, personnel management, workplace safety, and budget administration.


• Strong analytical and problem-solving skills with the ability to gather data, identify issues, and implement effective solutions.


• Demonstrated leadership, coaching, and conflict-resolution abilities.


• Excellent verbal and written communication skills.


• Ability to effectively train, support, and work alongside employees with varying abilities and disabilities.


• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

Why Join Didlake

• Be part of a mission‑driven organization making a real impact in the lives of people with disabilities.


• Work in a supportive and inclusive team environment.


• Opportunities for growth and professional development.


• Collaborate with federal partners and contribute to mission‑critical overseas support operations.


• Meaningful, purposeful work that makes a difference every day.


• Health coverage for you and your family through Medical, Dental, Vision plans


• Life Insurance/AD&D


• Disability Insurance


• Employee Assistance Program (EAP) for work and personal support


• 401(k) retirement plan with company match


• Paid time off and sick leave that begins accruing upon hire


• Employee Development Program (EDP)


• Paid holidays

Scheduled Hours

7:30am-4:00pm

$70,000 - $77,000

Full Time/Part Time

Full-time

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law