Quality Assurance Manager

Inspire Brands; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

A leading multi-brand restaurant company seeks a Quality and Food Safety Manager to oversee supplier evaluations and quality management systems across the APAC region. This role involves ensuring compliance with food safety standards and leading initiatives for continuous improvement, protecting consumers and franchisees while enhancing the overall quality of the supply chain.

Qualifications

• Strong background in food safety and quality systems management.
• Experience in supplier qualification and risk assessment.
• Ability to lead continuous improvement initiatives.

Responsibilities

• Manage supplier approval based on quality performance.
• Conduct risk assessments and evaluate supplier compliance.
• Lead quality initiatives to ensure product safety and standards.

Skills

Risk Management

Quality Assurance

Supplier Evaluation

Food Safety

Continuous Improvement

Education

Bachelor's degree in Food Science, Quality Assurance, or related field

Tools

Quality Management Systems

Job description

Job Description Summary

To manage and maintain an industry-leading quality and food safety management systems throughout the Inspire Brands International supply chain with focus on the APAC region, delivering quality (inclusive of food safety) and risk management, mitigation, and focused improvement. Ensuring the protection of our consumers, franchisees, and brands through execution of supplier and product approval based on risk assessment and measurement of ongoing performance to standards in assigned regions.

DUTIES AND RESPONSIBILITIES

• Maintain, implement, and execute systems for the management of supplier approval based on risk and quality and food safety performance in assigned region.

• Evaluate suppliers for QA qualification for the Inspire supply chain in accordance with Innovation to Market, New Market Entry and Supply Chain demands and project timelines.

• Ensure all suppliers are risk assessed and approved in accordance with Inspire policies and quality management system & standards requirements.

• Measure, analyze and report supplier risk, quality performance through systems audits, certifications, specification compliance, KPIs, complaints, defect rates and any other applicable performance measures.

• Establish supplier performance indicators and controls to mitigate risks.

• Support, enable, and execute quality requirements and verification of suppliers as part of oversight of licensee/franchisee local sourcing within Inspire QA policies.

• Lead continuous improvement, corrective and preventative actions, and other focused improvement with suppliers as necessary.

• Maintaining process and procedures for effectively reporting supplier of performance.

• Provide technical and subject matter expertise as required.

• Monitor, review, assign disposition communicate and resolve product/supplier related complaints and incidents.

• Support and/or lead supplier manufacturing plant start up and related start up activities as needed.

• Interface with supplier QA contacts, Franchisees and regulators for all quality and food safety matters.

• Identify and maintain such 3rd Party relationships and support providers, inclusive of identification, capability assessment, qualifications, ongoing performance, and calibration to brand standards and requirements.

• Maintain and execute product risk analysis and process and procedures for product approval.

• Execute process and procedures in accordance with Inspire policies and quality management systems for product approval.

• Monitor, risk assess, respond to and resolve product complaints in accordance with Inspire policies and procedures.

• Execute product quality evaluation and compliance verification processes and performance optimization and communication.

• Ensure quality role within the new market entry and innovation to market projects are executed right first time and on time.

• Lead quality by design within the innovation to market process

• Contribute to supply chain cost, capacity and contingency projects as required with supplier qualification processes and procedures.

• Maintain effective two-way dialogue to ensure teams/stakeholders are engaged and informed.

• Link with stakeholders to gain cross-functional support for product quality improvement initiatives.

• Execute supply chain interventions as necessary to ensure product related incidents are effectively managed.

• For locally sourced products execute systems and processes for Specification Life Cycle Management.

• Ensures systems are in place to manage and maintain current specifications with suppliers.

• Ensures the basis for managing product quality for key products are defined in product specifications.

• Ensures the process for specification creation, review and approval are executed and maintained.

• Ensures current specifications are communicated to and agreed with Suppliers.

• Ensure process and procedures specification change management is established and executed.

• Support local supplier quality systems and standards continuous improvement.

• Contribute to systems and standards landscape analysis and best practice discovery.

• Support and contribute to systems optimization initiatives and projects.

• Ensure standards, process and procedures are documented, communicated, and always maintained current.

• Support systems user training, calibration, and qualification.

Inspire Brands is a multi-brand restaurant company whose portfolio includes more than 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.

To manage and maintain an industry-leading quality and food safety management systems throughout the Inspire Brands International supply chain with focus on the APAC region, delivering quality (inclusive of food safety) and risk management, mitigation, and focused improvement. Ensuring the protection of our consumers, franchisees, and brands through execution of supplier and product approval based on risk assessment and measurement of ongoing performance to standards in assigned regions.