Quality Assurance Manager

Dynamic Service Solutions; Oxon Hill (MD); On-site; USD 60,000 - 100,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Quality Assurance Manager, der die Qualität und Effektivität von Programmen zur Unterstützung von Militärangehörigen und deren Familien sicherstellt. In dieser spannenden Rolle sind Sie verantwortlich für die Entwicklung und Umsetzung von Qualitätsprotokollen, die Überwachung der Programmleistung und die Identifizierung von Verbesserungsmöglichkeiten. Wenn Sie über umfangreiche Erfahrungen im Qualitätsmanagement verfügen und leidenschaftlich daran interessiert sind, positive Veränderungen herbeizuführen, dann ist diese Position genau das Richtige für Sie. Werden Sie Teil eines dynamischen Teams, das sich für die Unterstützung von Militärangehörigen einsetzt und einen bedeutenden Einfluss auf deren Leben hat.

Qualifications

• Mindestens fünf Jahre Erfahrung im Qualitätsmanagement, vorzugsweise im militärischen Bereich.
• Zertifizierung in Six Sigma oder ähnlichem ist erforderlich.

Responsibilities

• Entwicklung und Implementierung von Qualitätsprotokollen zur Einhaltung von Standards.
• Überwachung und Analyse von Programmdaten zur Identifizierung von Verbesserungsmöglichkeiten.

Skills

Qualitätsmanagement

Analytische Fähigkeiten

Problemlösungsfähigkeiten

Kommunikationsfähigkeiten

Teamarbeit

Education

Bachelor-Abschluss in Betriebswirtschaft oder Qualitätsmanagement

Tools

Alteryx

Hadoop

MongoDB

Microsoft SQL Server

Oracle

Job description

We are actively recruiting for a Quality Assurance Manager for our Fleet & Family Support Program Proposal. This is a fantastic opportunity to work on an innovative project, including programs such as Counseling, Advocacy and Prevention, Suicide Prevention, Sexual Assault Prevention and Response (SAPR), and the Integrated Primary Prevention (IPP) Program. These programs directly support mission readiness by preparing service members and their families for the physical, emotional, interpersonal, and logistical demands of military life.

This position is contingent on the award of the FFSP contract. We are currently in the proposal phase. If you are interested in learning more, please apply.

The QA Manager will be responsible for ensuring the quality and effectiveness of various programs and services offered by the FFSP. Responsibilities include overseeing the implementation of quality assurance processes, monitoring program performance, and identifying areas for improvement.

Required Education and Experience:

• Bachelor’s degree in a related field such as business administration, quality management, or a related discipline.
• Must be a U.S. citizen to meet federal government contract requirements.
• At least five (5) years of experience in quality assurance and quality management, preferably within the military or government.
• Certification in Six Sigma, CQA, CMQ/OE, CQIA, or TQM is required.
• Experience in a government contracting setting.
• Experience managing quality assurance operations in medical, human services, or other person-focused services is preferred.
• Knowledge of quality management systems and process improvement methodologies.
• Ability to implement QA program policies, track issues, and ensure mitigation, improvement, and compliance.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively across departments and with stakeholders.
• Experience with data manipulation and analysis technologies such as Alteryx, Hadoop, MongoDB, Cloud Services, Microsoft SQL Server, or Oracle.
• Experience conducting multiphase data analysis related to compliance, finance, and risk issues.
• Experience with process automation and insight generation through machine learning, optical character recognition, and process mining.

Key Responsibilities:

• Develop and implement quality assurance protocols to ensure compliance with Navy standards and regulations.
• Monitor and analyze program performance data to identify areas for improvement.
• Conduct regular audits to ensure adherence to quality standards.
• Evaluate program effectiveness and recommend improvements.
• Update quality assurance protocols accordingly.
• Ensure compliance with relevant laws and regulations.
• Implement risk management strategies to identify and mitigate quality issues.
• Develop analytics solutions to detect, monitor, and predict financial risks.
• Evaluate business processes, compliance, and risk issues using data and technology to provide insights.
• Supervise and coach teams to improve business outcomes and accelerate financial results.

Working Conditions/Physical Effort:

Work is primarily performed in an office setting. The role may require some overnight travel, public speaking, evening, and weekend work. Regular computer use is expected. Physical requirements include standing, walking, sitting, handling objects, reaching, climbing stairs, balancing, stooping, kneeling, crouching, talking, and hearing. The employee must occasionally lift up to 20 pounds. Vision requirements include close, distance, color, peripheral, depth perception, and focus adjustment. Reasonable accommodations are available for individuals with disabilities. This description provides an overview of the essential job functions and conditions but is not exhaustive.

Dynamic Service Solutions is committed to diversity and is an equal opportunity employer. All qualified applicants will receive consideration regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, political affiliation, marital status, genetic information, disability, age, military service or veteran status, parental status, or other non-merit factors. We also comply with all fair employment practices regarding citizenship and immigration status.