Quality Manager

1st Employment; Springdale (AR); On-site; USD 75,000 - 95,000; Full time

Job summary

A staffing agency is seeking a Quality Manager in Springdale, AR. This leadership position involves managing quality assurance activities, supervising the Quality team, and ensuring compliance with regulatory standards. The ideal candidate will lead audits, manage customer complaints, and implement continuous improvement initiatives across the organization. Relevant experience in quality management systems and strong leadership skills are essential for this role.

Qualifications

• Proven experience in a Quality Manager or senior quality leadership role.
• Strong working knowledge of quality management systems and audit processes.
• Ability to lead investigations and corrective action initiatives.

Responsibilities

• Conduct and oversee internal quality audits.
• Identify nonconformities from audits.
• Lead management reviews of the quality management system.
• Supervise Quality Department personnel and their performance.
• Drive continuous quality improvement initiatives.

Skills

Leadership

Communication

Organizational skills

Root cause analysis

Lean Manufacturing tools

Education

Relevant education in quality, engineering, or manufacturing

Job description

Our staffing agency is recruiting a Quality Manager for one of our clients in Springdale, AR. This Quality Manager role is a leadership position responsible for managing all quality assurance activities, supervising the Quality team, and ensuring compliance with applicable regulatory and customer standards. The Quality Manager will play a critical role in maintaining a strong quality management system while driving continuous improvement across the organization.

Duties and Responsibilities

• Conduct and oversee all internal quality audits to ensure compliance with established standards and procedures
• Identify, document, and resolve nonconformities resulting from internal and external audits
• Investigate, document, respond to, and track all customer complaints through resolution
• Track, follow up on, and close corrective and preventive action (CAPA) requests, both internal and customer-initiated
• Lead and facilitate management reviews of the quality management system
• Prepare and support the organization for ISO 9001 audits and ongoing compliance
• Ensure organizational systems, procedures, work instructions, and training programs are established, maintained, and effective
• Administer and maintain document control and configuration management systems
• Ensure documentation and design controls meet organizational and customer requirements
• Oversee calibration, testing, and inspection programs to ensure accuracy and compliance
• Maintain compliance with customer specifications and design files
• Oversee receiving inspection activities and quality-related change management processes
• Provide quality assurance support to leadership and cross-functional teams as needed
• Supervise Quality Department personnel, including training, daily work direction, and performance support
• Define, implement, and drive continuous quality improvement initiatives throughout the organization
• Perform additional duties as assigned; responsibilities may change as business needs evolve

Requirements and Qualifications

• Education relevant to quality, engineering, manufacturing, or a related field preferred
• Proven experience in a Quality Manager or senior quality leadership role
• Strong working knowledge of quality management systems and audit processes
• Experience preparing for and supporting ISO 9001 audits
• Ability to lead investigations, root cause analysis, and corrective action initiatives
• Exposure to Lean Manufacturing tools and continuous improvement methodologies preferred
• HVAC industry experience is a plus but not required with relevant quality experience
• Strong leadership, communication, and organizational skills
• Ability to work effectively in both office and manufacturing/plant environments
• Proficiency with standard office equipment and computer systems

Work Environment and Physical Requirements

• Primarily office-based with regular time spent in a manufacturing or plant setting
• Occasional exposure to loud noises, fumes, or manufacturing conditions
• Ability to sit, stand, climb, balance, stoop, kneel, crouch, or crawl as needed
• Frequently lift and/or move up to 10 pounds; occasionally up to 25 pounds
• Vision requirements include close, distance, color, peripheral vision, depth perception, and focus adjustment

Travel

• Primarily local travel during business hours
• Occasional out-of-area or overnight travel may be required