Quality Assurance Coordinator

Civicworks; Little Rock (AR); On-site; USD 45,000 - 65,000; Full time

Job summary

Arkansas Department of Human Services in Little Rock seeks a Quality Assurance Coordinator to ensure products and services meet established standards and regulations. You will triage complaints, conduct audits, analyze data, and drive corrective actions.

Based in Little Rock, the role operates 8am–5pm Monday–Friday and serves as a bridge between operations and management to sustain compliance and continuous improvement.

Qualifications

• Bachelor's degree in Business Administration, Industrial Technology, Quality Assurance, Engineering, or related field.
• Minimum 1 year of progressively responsible experience in quality assurance or quality control environments.
• Proficiency in quality assurance software and Microsoft Office tools, especially Excel.
• Excellent analytical, problem-solving, and communication skills.
• Experience in manufacturing, healthcare, or service industries where regulatory compliance and quality standards are critical.

Responsibilities

• Receiving and triaging complaints.
• Conducting audits and inspections.
• Analyzing data and investigating discrepancies.
• Implementing corrective measures.
• Liaising between operations and management teams to maintain compliance and continuous improvement.

Skills

Analytical skills

Problem-solving

Communication

Education

Bachelor's degree in Business Administration, Industrial Technology, Quality Assurance, Engineering, or related field

Tools

Quality assurance software

Excel

Job description

The Quality Assurance Coordinator ensures that products and services consistently meet established quality standards, regulations, and customer expectations within the Arkansas Department of Human Services. The role involves receiving and triaging complaints, conducting audits and inspections, analyzing data, investigating discrepancies, and implementing corrective measures. The position is based in Little Rock and operates Monday-Friday, 8am-5pm, serving as a liaison between operations and management teams to maintain compliance and continuous improvement.

Key qualifications:

• Bachelor's degree in Business Administration, Industrial Technology, Quality Assurance, Engineering, or related field
• Minimum 1 year of progressively responsible experience in quality assurance or quality control environments
• Proficiency in quality assurance software and Microsoft Office tools, especially Excel
• Excellent analytical, problem-solving, and communication skills
• Experience in manufacturing, healthcare, or service industries where regulatory compliance and quality standards are critical