Quality Assurance Manager

Maryland Brand; Maryland; On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Medical plan

Life Insurance

Long-Term Disability

403(b) retirement plan

Tickets at Work

Employee referral bonuses

Growth opportunities

Job summary

Chimes District of Columbia is seeking a Quality Control Supervisor to oversee janitorial services and ensure compliance with the contract and quality plans. The role demands strong interpersonal skills and commitment to respect for persons with disabilities.

The position requires leading on-site quality inspections, delivering timely reports, and driving a continuous improvement process while coordinating with the Chief Operating Officer and site management.

Qualifications

• Minimum two years’ experience in quality control inspections or managing a quality control program.
• Experience with cleaning services or facilities management is a plus.
• Ability to pass CPR/First Aid and OSHA training.

Responsibilities

• Comply with all Agency policies and procedures and follow contract specifications.
• Provide and maintain a quality control program approved by the site contracting office and management.
• Oversee and coordinate the quality control functions of this contract.
• Inspect cleaning work to ensure proper cleaning and quality control.
• Submit inspection reports to the Project Manager and maintain records.
• Communicate findings to managers, supervisors, and crew leaders promptly.
• Reduce and control the number of cleaning complaints and improve customer satisfaction.
• Attend and participate in staff training and meetings.

Skills

Quality control

Interpersonal skills

Safety training

CPR/First Aid

OSHA training

Job description

Chimes District of Columbia is seeking a Quality Control Supervisor to oversee janitorial services and ensure compliance with the contract and quality plans. The role demands strong interpersonal skills and commitment to respect for persons with disabilities.

The position requires leading on-site quality inspections, delivering timely reports, and driving a continuous improvement process while coordinating with the Chief Operating Officer and site management.