Quality Assurance Manager

Franklin Fitch; Mansfield (MA); Híbrido; USD 117.000 - 143.000; Jornada completa

Descripción de la vacante

Franklin Fitch is seeking a hands-on Quality Manager for a consumer goods company focused on home and kitchen products. This newly created role offers real ownership of daily quality operations within a small, collaborative team.

You will lead day-to-day quality activities, review specs, and drive corrective actions while partnering with Product Development, Sourcing, Supply Chain and Customer Service. A hybrid schedule and growth path await the right candidate.

Formación

• Consumer goods quality background essential.
• 5–10 years of quality experience.
• Knowledge of quality systems: specs, test plans, inspections and corrective actions.
• Experience collaborating with supply chain and sourcing teams.
• Familiarity with materials such as stainless steel, wood and electronics.
• Ability to make independent quality decisions in gray areas.
• Proficient in Microsoft Office 365, including Excel, SharePoint and Teams.
• Strong communication, organization and critical thinking skills.

Responsabilidades

• Oversee day-to-day Quality Department operations.
• Review supplier specs, evaluate samples and oversee testing.
• Handle customer complaints, returns and defect inquiries; identify trends.
• Work with suppliers to resolve quality issues and improve product performance.
• Partner with Product Development, Sourcing, Supply Chain and Customer Service on quality projects.
• Maintain quality procedures, specifications and documentation.
• Lead continuous improvement initiatives to reduce defects and improve customer satisfaction.
• Prepare quality performance reports for leadership.
• Coach and develop team members; travel to suppliers/facilities as needed.

Conocimientos

Quality background

QA experience

Quality systems

Supply chain collaboration

Materials knowledge

Independent decision making

Office 365

Communication & organization

Herramientas

Office 365

Descripción del empleo

Quality Manager | Consumer Goods | Hybrid | Up to 130k

Our client is an established consumer goods company specializing in home and kitchen products. They are looking for a hands-on Quality Manager to join a small, collaborative quality team in a newly created role.

What’s in it for you

• A brand-new position with real ownership of day-to-day quality operations, so you can shape how the role develops
• A small team of three, with the chance to step into people leadership and eventually supervise an existing technician
• Autonomy to make independent quality decisions, including releasing shipments from a third-party lab in Asia
• Broad, cross-functional exposure, working with Product Development, Sourcing, Supply Chain and Customer Service
• A hybrid schedule with a collaborative culture, in a business where marketing drives priorities and timelines are flexible
• Variety in the work, from reviewing specs to evaluating samples, plus international and domestic distribution center travel
• A clear growth path for someone stepping up from a quality supervisor or specialist role

Responsibilities

• Manage day-to-day operations of the Quality Department and set priorities
• Review supplier specifications, evaluate product samples and oversee testing and inspections
• Manage customer complaints, returns and defect inquiries, identifying trends and driving corrective actions
• Work with suppliers to resolve quality issues and improve product performance
• Partner with Product Development, Sourcing, Supply Chain and Customer Service on quality-related projects
• Maintain quality procedures, specifications and documentation
• Lead continuous improvement initiatives to reduce defects and improve customer satisfaction
• Prepare and present quality performance reports to leadership
• Coach and develop team members
• Travel to suppliers and company facilities as needed

Must-have requirements

• Consumer goods quality background (essential)
• 5 to 10 years of quality experience
• Strong knowledge of quality systems: specifications, test plans, inspection and corrective actions
• Experience collaborating with supply chain and sourcing teams
• Familiarity with materials such as stainless steel, wood and electronics
• Confidence making independent quality decisions and working comfortably in gray areas
• Proficiency in Microsoft Office 365, including Excel, SharePoint and Teams
• Strong communication, organization and critical thinking skills