Quality Assurance Specialist

The Panther Group; Acton (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

The Panther Group seeks a detail-oriented Quality Assurance Specialist to own the Quality Management System (QMS), drive data-driven improvements, and ensure compliant processes and equipment. You will work with suppliers and cross-functional teams to maintain documentation, track KPIs, and lead CAPA initiatives.

Ideal candidates have 3–5 years in QA/QE within regulated industries, strong analytical skills, and proven ability to document and communicate quality standards across the organization.

Qualifications

• Bachelor's degree in Engineering, Quality Management, Technical Writing, or related field; 3–5 years in QA/QE
• Experience in regulated environments (manufacturing, aerospace, medical devices, or tech) is a plus.
• Strong documentation and technical writing skills.
• Excellent attention to detail and organizational skills.
• Familiar with calibration standards and equipment tracking.

Responsibilities

• Manage the QMS: Maintain, update, and audit quality documentation, including SOPs, work instructions, and quality manuals.
• Analyze Quality Data: Establish and monitor KPIs, analyze quality and process data, identify trends, and recommend improvements.
• Support Supplier Quality: Work with suppliers to establish quality expectations, conduct supplier audits, and support corrective and preventive actions (CAPA).
• Manage Calibration: Coordinate equipment calibration and maintenance schedules to ensure inspection and testing equipment remains accurate and compliant.
• Lead Root Cause Analysis: Investigate product issues, customer complaints, and internal non-conformances using tools such as 5 Whys and Fishbone analysis.
• Drive CAPA: Develop and implement corrective and preventive actions that address the root cause and prevent recurring issues.
• Provide Cross-Functional Support: Train and support employees on quality procedures, compliance requirements, document control, and best practices.
• Drive Continuous Improvement: Identify opportunities to improve quality, processes, documentation, and supplier performance.

Skills

Data analysis

Analytical thinking

Documentation

Collaboration

Attention to detail

Education

Bachelor's degree in Engineering or related field

Tools

Excel

Minitab

SPC charts

Job description

Quality Assurance Specialist

We are seeking a detail-oriented and analytical Quality Assurance Specialist to help maintain and improve product and process quality. This role will take ownership of the Quality Management System (QMS), support continuous improvement initiatives, work closely with suppliers, and ensure quality processes and equipment remain accurate and compliant. The ideal candidate enjoys working with data, solving problems, maintaining organized documentation, and collaborating across teams.

What You’ll Do

• Manage the QMS: Maintain, update, and audit quality documentation, including SOPs, work instructions, and quality manuals.
• Analyze Quality Data: Establish and monitor KPIs, analyze quality and process data, identify trends, and recommend improvements.
• Support Supplier Quality: Work with suppliers to establish quality expectations, conduct supplier audits, and support corrective and preventive actions (CAPA).
• Manage Calibration: Coordinate equipment calibration and maintenance schedules to ensure inspection and testing equipment remains accurate and compliant.
• Lead Root Cause Analysis: Investigate product issues, customer complaints, and internal non-conformances using tools such as 5 Whys and Fishbone analysis.
• Drive CAPA: Develop and implement corrective and preventive actions that address the root cause and prevent recurring issues.
• Provide Cross-Functional Support: Train and support employees on quality procedures, compliance requirements, document control, and best practices.
• Drive Continuous Improvement: Identify opportunities to improve quality, processes, documentation, and supplier performance.

What You’ll Bring

Bachelor’s degree in Engineering, Quality Management, Technical Writing, or a related field, or equivalent practical experience. 3–5 years of experience in Quality Assurance, Quality Engineering, or a related role. Experience working in a regulated environment such as manufacturing, aerospace, medical devices, or technology is a plus. Strong understanding of Quality Management Systems and digital document control. Experience with statistical analysis tools such as Excel, Minitab, or SPC charts. Familiarity with calibration standards and equipment tracking. Strong documentation and technical writing skills. Excellent attention to detail and organizational skills. Strong communication and collaboration skills. Objective, analytical approach to problem-solving.

Preferred (not Required)Qualifications

• ASQ Certified Quality Auditor (CQA)
• ASQ Certified Quality Engineer (CQE)
• Six Sigma Green Belt or Black Belt

What Makes You a Good Fit?

You’re someone who enjoys solving quality problems, working with data, improving processes, and making sure things are done right the first time. You’re comfortable working independently while also partnering with Engineering, Operations, Manufacturing, and suppliers to drive quality improvements.