Quality Manager

The Planet Group; Mansfield (MA); Hybrid; USD 115,000 - 125,000; Full time

Job summary

The Planet Group is seeking a Quality Manager in a hybrid role with onsite presence one day per week in Mansfield, MA. The candidate will lead the Quality Department, ensure products meet quality standards, and coordinate with Product Development, Sourcing, Distribution Centers, and Customer Service to drive improvements.

Requirements include a bachelor’s degree or equivalent experience, 3+ years in quality within manufacturing or consumer products, and experience supervising teams.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• 3+ years quality experience in manufacturing or consumer products.
• Previous supervisory or leadership experience preferred.
• Strong communication, organization, and critical thinking skills.
• Experience working with suppliers and cross-functional teams.
• Proficiency in Microsoft Office; SharePoint, Teams and Excel.

Responsibilities

• Manage the day-to-day operations of the Quality Department.
• Lead, coach, and develop Quality team members.
• Set department priorities and monitor workload.
• Ensure products meet company quality standards and specifications.
• Oversee product testing, inspections, and supplier quality activities.
• Review customer complaints and product returns to identify trends and corrective actions.
• Work with suppliers to resolve quality issues and improve product performance.
• Partner with Product Development, Sourcing, Distribution Centers, and Customer Service on quality-related projects.
• Maintain quality procedures, specifications, and documentation.
• Lead continuous improvement initiatives to reduce defects and improve customer satisfaction.
• Prepare and present quality performance reports for leadership.
• Travel to suppliers and company facilities as needed.
• Provide quality expertise to support regulatory and compliance initiatives and collaborate with cross-functional teams on related activities

Skills

Leadership

Communication

Organization

Critical thinking

Supplier management

Cross-functional teamwork

MS Office (SharePoint, Teams, Excel)

Education

Bachelor's degree or equivalent

Tools

SharePoint

Teams

Excel

Job description

Starting Salary: $115,000 - 125,000 depending on experience

Hybrid role (Onsite 1 day per week and as needed)

Manager Notes- Looking for someone with consumer goods experience

A Quality Manager responsible for leading the daily operations of the Quality Department and ensuring products meet company quality standards. This role manages the quality team, oversees testing, supplier quality, customer issues, and continuous improvement initiatives. The Quality Operations Manager works closely with Product Development, Sourcing, Distribution Centers, and Customer Service to resolve quality issues and drive improvements.

Required:

• Bachelor’s degree preferred or equivalent experience.
• 3+ years of quality experience in manufacturing or consumer products.
• Previous supervisory or leadership experience preferred.
• Strong communication, organization, and critical thinking skills.
• Experience working with suppliers and cross-functional teams.
• Proficiency in Microsoft Office; SharePoint, Teams and Excel.

Job Duties & Responsibilities:

• Manage the day-to-day operations of the Quality Department.
• Lead, coach, and develop Quality team members.
• Set department priorities and monitor workload.
• Ensure products meet company quality standards and specifications.
• Oversee product testing, inspections, and supplier quality activities.
• Review customer complaints and product returns to identify trends and corrective actions.
• Work with suppliers to resolve quality issues and improve product performance.
• Partner with Product Development, Sourcing, Distribution Centers, and Customer Service on quality-related projects.
• Maintain quality procedures, specifications, and documentation.
• Lead continuous improvement initiatives to reduce defects and improve customer satisfaction.
• Prepare and present quality performance reports for leadership.
• Travel to suppliers and company facilities as needed.
• Provide quality expertise to support regulatory and compliance initiatives and collaborate with cross-functional teams on related activities