Quality Assurance Manager

Mackie Myers; Los Angeles (CA); On-site; USD 66,000 - 110,000; Full time

Job summary

Mackie Myers seeks a Quality Manager to own day-to-day quality operations at our Carson, CA facility, balancing hands-on GMP compliance with product quality oversight. The role leads a small QA/QC team and collaborates with R&D, regulatory, and customers on specifications and release decisions.

You will drive CAPA, audits, and continuous improvement, maintain the QMS and SOPs, and ensure vendor quality and regulatory alignment with FDA cosmetics rules and ISO standards.

Qualifications

• Bachelor's degree in Chemistry, Chemical Engineering, Microbiology, Quality Assurance, or a related field.
• 5–8 years of progressive quality experience within cosmetics, personal care, or CPG manufacturing; prior people-management experience required.
• Working knowledge of FDA cosmetic regulations, cGMP, and ISO 22716; ISO 9001 experience a plus.
• Hands-on experience with batch record review, CAPA/root cause investigation, and internal/external audits.
• Experience managing product specifications, supplier quality, and QC lab testing processes.
• Strong communication skills with the ability to work cross-functionally and represent quality to customers and auditors.
• ASQ certification (CQM/OE, CQE) preferred but not required.

Responsibilities

• Oversee day-to-day quality operations on the production floor, ensuring compliance with cGMP and ISO 22716 (cosmetics GMP) standards.
• Manage batch record review and product release, ensuring documentation accuracy and audit readiness.
• Lead internal audits and coordinate external/customer and regulatory audits (FDA, state, retailer/customer).
• Own and drive the CAPA (corrective and preventive action) process, root cause investigations, and deviation management.
• Maintain and continuously improve the facility's Quality Management System (QMS) and SOPs.
• Manage product specifications, testing protocols, and stability/quality release criteria in partnership with R&D.
• Oversee raw material and finished goods testing, working closely with the QC lab.
• Evaluate and manage supplier/vendor quality, including qualification, scorecards, and non-conformance follow-up.
• Partner with regulatory affairs to ensure labeling, formulation, and documentation meet FDA and applicable state/international requirements.
• Support new product introductions and formulation changes with quality risk assessments.
• Hire, train, and manage a small QA/QC team, setting priorities and developing team capability.
• Partner with Operations, R&D, Regulatory, and Customer Service to resolve quality issues and reduce risk.
• Report quality metrics (KPIs, complaint trends, audit results) to leadership and drive continuous improvement initiatives.

Skills

Regulatory knowledge

Cross-functional communication

Education

Bachelor's degree in Chemistry, Chemical Engineering, Microbiology, Quality Assurance, or a related field

Tools

FDA cosmetics regulations

cGMP

ISO 22716

ISO 9001

Job description

Our client is a well-established manufacturer in the beauty and personal care space, producing cosmetics and/or personal care products for a portfolio of consumer brands and private-label partners. Headquartered in Carson, CA, the company operates a licensed manufacturing facility and is known for its strong quality culture, regulatory rigor, and ability to bring new formulations to market quickly. This search is being conducted on a confidential basis on behalf of our client.

ROLE OVERVIEW

The Quality Manager will own day-to-day quality operations across the manufacturing facility, balancing hands-on GMP compliance and production quality oversight with product-level quality assurance — specifications, testing, and vendor/supplier quality. This is a hybrid role suited to someone equally comfortable on the production floor driving batch release and CAPA activity, and at the table with R&D, regulatory, and customers on specifications and product quality. The Quality Manager will lead a small QA/QC team and report to the Director of Quality or VP of Operations.

KEY RESPONSIBILITIES

Manufacturing & GMP Compliance

• Oversee day-to-day quality operations on the production floor, ensuring compliance with cGMP and ISO 22716 (cosmetics GMP) standards.
• Manage batch record review and product release, ensuring documentation accuracy and audit readiness.
• Lead internal audits and coordinate external/customer and regulatory audits (FDA, state, retailer/customer).
• Own and drive the CAPA (corrective and preventive action) process, root cause investigations, and deviation management.
• Maintain and continuously improve the facility's Quality Management System (QMS) and SOPs.

Product Quality & Compliance

• Manage product specifications, testing protocols, and stability/quality release criteria in partnership with R&D.
• Oversee raw material and finished goods testing, working closely with the QC lab.
• Evaluate and manage supplier/vendor quality, including qualification, scorecards, and non-conformance follow-up.
• Partner with regulatory affairs to ensure labeling, formulation, and documentation meet FDA and applicable state/international requirements.
• Support new product introductions and formulation changes with quality risk assessments.

Leadership & Cross-Functional Partnership

• Hire, train, and manage a small QA/QC team, setting priorities and developing team capability.
• Partner with Operations, R&D, Regulatory, and Customer Service to resolve quality issues and reduce risk.
• Report quality metrics (KPIs, complaint trends, audit results) to leadership and drive continuous improvement initiatives.

QUALIFICATIONS

• Bachelor's degree in Chemistry, Chemical Engineering, Microbiology, Quality Assurance, or a related field.
• 5–8 years of progressive quality experience within cosmetics, personal care, or CPG manufacturing; prior people-management experience required.
• Working knowledge of FDA cosmetic regulations, cGMP, and ISO 22716; ISO 9001 experience a plus.
• Hands-on experience with batch record review, CAPA/root cause investigation, and internal/external audits.
• Experience managing product specifications, supplier quality, and QC lab testing processes.
• Strong communication skills with the ability to work cross-functionally and represent quality to customers and auditors.
• ASQ certification (CQM/OE, CQE) preferred but not required.

COMPENSATION & BENEFITS

• Base salary up to $110,000, commensurate with experience.
• Comprehensive benefits package (medical, dental, vision) — details to be confirmed with client.