Quality Assurance Manager

Capital Vacations; Kissimmee (FL); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Quality Assurance Manager to lead their QA team. In this dynamic role, you will ensure compliance with sales and marketing standards while delivering exceptional service to clients. The company offers unbeatable compensation plans, comprehensive training, and opportunities for career advancement. Join a supportive work environment where your contributions will be valued, and help shape memorable vacation experiences for guests. If you are passionate about quality assurance and thrive in a fast-paced setting, this opportunity is perfect for you.

Benefits

Company-Paid Life Insurance

Medical Coverage

Dental Coverage

Vision Coverage

401(k) Plan

Discounted Vacation Stays

Flexible Work Schedules

Generous Monthly Bonuses

Comprehensive Training Programs

Supportive Work Environment

Qualifications

• 4-5 years of experience in the Timeshare industry preferred.
• Strong personnel and management skills with technical competency.

Responsibilities

• Oversee the QA Department and maintain compliance procedures.
• Train and motivate the Quality Assurance team for high performance.

Skills

Customer Service Skills

Communication Skills

Management Skills

Problem-Solving Skills

Time Management

Education

Experience in Timeshare Industry

Administrative Functions

Tools

Microsoft Office Suite

Job description

Kissimmee, Florida · Silver Lake · Sales Administration

Job Description

Join Our Growing Team!

We are excited to announce that Capital Vacations is expanding to Orlando, Florida! As the fastest-growing company in the hospitality industry, we take pride in delivering exceptional service and unforgettable vacation experiences to our valued members and guests.

Company Overview

At Capital Vacations, our mission is simple: to provide quality vacations to our members and guests. With access to over 90 internal club destinations and thousands of external options, we are committed to excellence in every aspect of our service.

At Capital Vacations, we foster a vibrant work environment that encourages collaboration, personal growth, and success. We believe in empowering our employees with the tools and support they need to thrive, making us a premier choice for those looking to advance their careers in the hospitality sector. Join us and be part of a dynamic team that is passionate about creating memorable vacation experiences for our members.

Position Overview

To support our growth in Orlando, we are currently looking for the right individuals to join our Quality Assurance team. We have the following openings:

• Quality Assurance Manager

Why Choose Capital Vacations?

At Capital Vacations, we pride ourselves on being an employer of choice within the hospitality industry. Here are just a few reasons to consider joining our team:

• Unbeatable Compensation Plans: Enjoy some of the highest commission rates in the industry, with weekly payouts and opportunities for generous monthly bonuses.
• Comprehensive Training and Development: We provide robust training programs to help you excel in your role and ongoing professional development opportunities.
• Career Advancement Opportunities: We believe in promoting from within and provide clear pathways for growth within the company.
• Supportive Work Environment: Join a dynamic team that fosters collaboration and support, where successes are celebrated together.
• Flexible Work Schedules: We offer flexible scheduling options to accommodate your needs, including the ability to work weekends and holidays.
• Exciting Perks and Benefits: Enjoy a range of benefits including company-paid life insurance, long-term disability, medical, dental, vision coverage, a 401(k) plan, and discounted vacation stays.

Who We’re Looking For

We seek passionate and motivated individuals who thrive in a fast-paced environment and are eager to make a difference. Ideal candidates will:

• Have a positive attitude and a strong desire to succeed.
• Possess excellent communication and customer service skills.
• Be enthusiastic about building relationships and helping others enjoy their vacation experiences.
• Demonstrate resilience and adaptability in a dynamic work environment.
• Be ready to take on challenges and commit to continuous learning and growth.

Quality Assurance Manager Position:

As the Quality Assurance Manager, you will oversee the QA Department. You will be responsible for maintaining proper sales and marketing compliance procedures across these departments while ensuring exceptional service delivery and compliance with company standards.

Principal Duties and Responsibilities

• Staff Management: Train, motivate, and monitor the Quality Assurance team to maintain high performance.
• Budget Management: Collaborate with Sales and Marketing Management to keep the overall site budget within acceptable standards.
• Policy Implementation: Maintain and communicate company policies while implementing them effectively across all departments.
• Reporting: Ensure accurate reports are generated and distributed as directed.
• Integrity Maintenance: Uphold the integrity of Capital Vacations ownership through quality assurance processes.
• Administrative Support: Oversee the processing of contracts, including verification of accuracy, equity reports, and credit applications.
• Customer Service: Provide exceptional service to owners during closings and ensure satisfaction before, during, and after the cancellation period of any purchase.
• Document Management: Ensure all documents are handled correctly and that contract files are prepared for funding and filed in compliance with company policies.
• Issue Resolution: Handle misrepresentation concerns and client disputes, reporting escalated issues to upper management.
• Performance Standards: Maintain a low net cancellation rate and meet closing percentage targets as set by the company.
• General Administrative Duties: Complete administrative assignments in an orderly and timely manner and foster a productive working environment.
• Provides Customer Service to Owners during the closings, as well as before and after the cancellation period of any purchase. Ensures that our newest Owner leaves with confidence in the purchase.
• Assists with contracts, processes and other functions in the office as needed or requested.
• Verifies all documents for accuracy, checks contracts for errors and omissions.
• Prepare all contract files for funding and scans files into Smart Search.
• Adheres to regulation and company policies/procedures concerning the Timeshare closing process.
• Handles misrepresentation concerns and client disputes and reports when necessary; reports escalated items to Upper Management as appropriate.
• Makes recommendations and assists on site Sales Management Team regarding corrective counseling, training, up to termination for misrepresentations.
• Protects the company from misrepresentations.

Job Requirements

Education and Experience:

• 4-5 years of experience in the Timeshare industry and administrative functions preferred.

Skills, Knowledge, and Abilities:

• Strong personnel and management skills, with a technical competency in office processes.
• Ability to multitask and adapt in a fast-paced environment.
• Excellent time management, written, and verbal communication skills.
• Diverse knowledge encompassing human resources, contracts, accounting, planning and development, marketing, and record retention.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and capable of efficient typing.
• Strong customer service orientation and problem-solving skills.
• Flexibility to work additional hours, weekends, and be on-call as needed.