Quality Assurance Lead — Home Cleaning

Merry Maids of Oklahoma, Inc.; Tulsa (OK); On-site; USD 35,000 - 52,000; Full time

Job summary

Merry Maids of Tulsa seeks a Quality Control Coordinator to ensure every cleaned home meets company quality standards. You will work with field staff, assist in hiring/training new cleaners, and handle customer inquiries about service quality. Strong written and verbal communication is essential for success in this role.

You will travel locally to perform site visits, maintain quality records, and support ongoing improvements in service delivery.

Qualifications

• Experience in quality control/quality assurance or customer service ideally in cleaning/home services.
• Excellent written and verbal communication with customers and staff.
• Ability to train and coach staff to meet quality standards.
• Strong attention to detail and fair, consistent judgment in evaluating work.

Responsibilities

• Establishes and maintains quality standards for cleaning services and partners with field staff to meet them.
• Monitors quality through site visits, spot checks, and customer feedback, reporting trends to management.
• Supports sourcing, screening, and interviewing candidates for field positions; delivers hands-on training.
• Communicates with customers by phone and written correspondence to address questions and resolve issues.
• Performs general office duties as needed while coordinating quality-related activities.

Skills

Quality control

Communication

Training

Attention to detail

Driver's license

Digital communication

Job description

Merry Maids of Tulsa seeks a Quality Control Coordinator to ensure every cleaned home meets company quality standards. You will work with field staff, assist in hiring/training new cleaners, and handle customer inquiries about service quality. Strong written and verbal communication is essential for success in this role.

You will travel locally to perform site visits, maintain quality records, and support ongoing improvements in service delivery.