Quality Assurance Laboratory Technician

Gold Dust Dental Lab; Tempe (AZ); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading dental lab in Tempe seeks a Quality Assurance Dental Laboratory Technician. This entry-level position focuses on maintaining high quality and precision in laboratory outputs while fostering strong relationships with clients and supporting internal operations. Ideal candidates possess strong analytical capabilities and excellent attention to detail.

Qualifications

• Experience with aesthetic ceramics and general laboratory skills.
• Quality control expertise with visual acuity under a microscope.
• Strong analytical skills and attention to detail.

Responsibilities

• Quality assure outgoing cases to meet doctor’s preferences.
• Interface with doctors on technical questions.
• Manage overall remake percentage to be less than 4.50%.

Skills

Analytical Skills

Communication Skills

Attention to Detail

Job description

Quality Assurance Dental Laboratory Technician

Tempe, AZ

Quality Assurance Dental Laboratory Technician

Gold Dust Dental Lab Tempe, AZ

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Summary: The Account Specialist is position is an integral part of the customer experience and internal operation of Gold Dust Dental Lab. As the first point and ongoing contact with all potential, new and existing clients, the account specialists primary role is to acquire and maintain repeat business of the laboratory by building outstanding relationships and exceeding expectations in delivering a final product.

Accountabilities:

• Identity specific needs and assist in creating materials to support company’s initiatives
• Follow up on new and existing doctors, cases and communication to identify preferences and opportunities to further assist them
• Quality assure all outgoing cases to meet the doctor’s preferences and prescription instructions.
• Read prescriptions and interpreting doctor’s requests
• Interface with doctors technical questions: materials to use, cements, placement techniques, permission to reduce, preparation advice, etc.
• Communication with ceramists and technicians to meet client’s expectation
• Case planning, diagnostic work up, occlusal analysis and trouble shooting
• Provide doctor education to improve records, prep design and case planning
• Quality assure model work and mountings to ensure accuracy and consistency and provide director for case design
• Manage overall remake percentage to be less than 4.50% of gross production
• Work collaboratively with all customer facing departments to ensure a seamless customer service experience.
• Maintain exceptional case and client communication including using software notes and updating of doctor’s preferences.
• Manage Hold cases, requests for more records, and material change requests
• Determine remake reasons, record in system, determine charge or no charge and communicate to billing
• Assist in developing new products, services and expanded protocols to assist in new business generation
• Assist in development of tools and guides for instruction to accounts and future accounts
• Weekly, Monthly and Quarterly reporting on account activity, inactive accounts, reactivation efforts and new client initiatives
• Attend Continuing Education to increase lab’s expertise and disseminate information to departments
• Escalate complaints or client issues that remain unresolved in 48 hours

Qualifications

• Experience with aesthetic ceramics and general Laboratory Skills
• Quality Control expertise with visual acuity (under a microscope)
• Strong Analytical Skills
• Attention to detail and ability to maintain accurate records
• Excellent communication and teamwork skills

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Research, Analyst, and Information Technology

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