IT Technician I

Banner Health; Mesa (AZ); Remote; USD 45,000 - 65,000; Full time

Job summary

A leading healthcare organization is looking for an IT Desktop Technician II to deliver exceptional technical support for desktop computers and applications. In this fully remote position, you will interact with various stakeholders, helping to ensure smooth IT operations while enjoying a robust benefits package. A high school diploma or equivalent experience in technology is required, with a preference for those knowledgeable in the latest desktop technology and troubleshooting methods.

Qualifications

• Required knowledge in operation of desktop and mobile devices.
• Ability to troubleshoot complex issues.
• Exceptional communication skills, both written and verbal.

Responsibilities

• Assist with technical support for desktop computers/laptops.
• Perform equipment configuration/upgrades.
• Document issues and provide customer support.

Skills

Troubleshooting

Communication

Customer Service

Education

High school diploma/GED

Tools

Microsoft Office O365

Job description

Innovation and highly trained staff. The Information Technology professionals at Banner Health are utilizing cutting edge technology to change health care for the better. If you're ready to change lives, we want to hear from you.

In this position, as an

Primary City/State:

Mesa, Arizona

Department Name:

IT Service Delivery

Work Shift:

Day

Job Category:

Information Technology

Innovation and highly trained staff. The Information Technology professionals at Banner Health are utilizing cutting edge technology to change health care for the better. If you're ready to change lives, we want to hear from you.

In this position, as an IT Desktop Technician II, you will assist with technical support to desktop computers/laptops, applications, and related technology. This includes performing equipment configuration/upgrades, troubleshooting and problem resolution, asset management, and preventative maintenance in accordance with standard guidelines and procedures. This is a fully remote position. In this position, you will interface with other information technology team members, as well as employees, leaders, and physicians on a regular basis to support information technology needs. This position is Monday - Friday 8am - 5pm with on call rotation about every 4 weeks.

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY

This position is responsible for supporting business planning, tactical execution, and business integration in assigned technology area. The primary focus is to ensure customer satisfaction for all IT activities and support services. Acts as a resource in documenting issues, problems and concerns in regard to IT resources, tools and systems. This position demonstrates technical knowledge of infrastructure and communications processes and supports system defined objectives relative to the company's business and healthcare requirements. Interacts as part of a team and can support some company Information Technology infrastructure, networks, hardware and applications. May provide cross coverage for Help Desk, Desktop Support or Audio/Visual teams.

CORE FUNCTIONS

1. Maintains basic knowledge of standard work routines, equipment and day-to-day activities and/or routines.

2. Follows established guidelines and procedures to troubleshoot information technology issues. Applies basic instructions and procedures to solve non-complex problems. Chooses best alternative from group of known possibilities. Refers complex problems to others when solutions are outside typical alternatives.

3. Provides service to customers, meeting standards and guidelines. Responds promptly to all requests. Responds to standard requests from internal and/or external customers. Interacts primarily with department peers and/or personnel.

4. Keeps and maintains assigned work areas clean and in an orderly manner. Completes assignments within established procedures. Frequent review of work results. Deviates from prescribed procedures only with permission.

5. Maintains current professional and technical knowledge relating to the healthcare industry by attending educational workshops/conferences, establishing personal networks, and/or maintaining relevant certification or licensure as business needs require.

6. Takes high level responsibility for selected information systems. Performs work in a fast-paced multi-tasked environment where there may be conflicting priorities or tight deadlines. Has decision-making authority for projects and applications and works at peer level across diverse areas and multiple states. Participates in meetings, presentations, visioning sessions, strategic and planning sessions, implementation activities, and supports functions company-wide.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge in a similar role is required.

Must have knowledge in the use and operation of a wide range of desktop, mobile devices and network connectivity. Knowledge of Microsoft Office O365 applications is required.

Ability to troubleshoot complex issues and interact with various levels of customer and support groups. Requires communication and presentation and organizational skills to engage technical and non-technical audiences. Requires ability to communicate and interact across all services and at various levels. Requires exceptional communication, both written and verbal.

Working variable shifts and hours and carrying/responding to a pager may be required.

PREFERRED QUALIFICATIONS

Knowledge of Information Technology in a fast-paced environment is preferred.

Additional related education and/or experience preferred.

EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

Privacy Policy:

Privacy Policy

About the company

Banner Health is a non-profit health system in the United States, based in Phoenix, Arizona.

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