Quality Assurance & ISO Compliance Specialist

Neenah Paper Michigan; Munising (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

Mativ is seeking a Quality Management Representative to support QA activities at the Munising Mill, with some production involvement at other sites. The role includes customer technical support, complaint resolution, specification management and ensuring ISO 9001:2015 compliance.

Ideal candidates bring strong communication, problem-solving, and data analysis skills, plus familiarity with Oracle ERP. Bachelor's or Associate degree preferred but not required.

Qualifications

• Bachelor's or associate degree preferred.
• Customer-focused work experience preferred.
• Excellent verbal and written communication.
• Ability to process high volumes of detailed work accurately.
• Strong computer skills: Excel, Word, PowerPoint.
• Paper industry experience is a plus.
• Familiarity with Oracle ERP is a plus.

Responsibilities

• Manage the customer PQC (Product Quality Claims) process and capture details for investigations.
• Liaise between customers, sales, marketing and mill personnel to ensure timely investigations and responses.
• Track PQCs and provide trending information; initiate actions to address concerns.
• Process customer claim-related credit requests and returns.
• Complete monthly accruals.
• Coordinate activities to maintain ISO 9001:2015 compliance and coordinate audits.
• Update quality policies, manuals and work instructions as needed.
• Issue and monitor CAPAs; ensure measures prevent recurrence.
• Manage and track vendor complaints and follow up with data and samples.
• Develop and distribute information for monthly quality meetings and weekly updates.
• Trend and analyze quality data.
• Process grade deactivations.
• Participate in problem solving sessions and sample inspections.
• Develop customer relationships and technical knowledge; participate in onsite visits.
• Note: Some items may be condensed in real view to fit the exact limit.

Skills

Quality Assurance

Customer communication

Data analysis

Microsoft Excel

ERP familiarity

Education

Bachelor's or Associate degree

Tools

Oracle ERP

Job description

Mativ is seeking a Quality Management Representative to support QA activities at the Munising Mill, with some production involvement at other sites. The role includes customer technical support, complaint resolution, specification management and ensuring ISO 9001:2015 compliance.

Ideal candidates bring strong communication, problem-solving, and data analysis skills, plus familiarity with Oracle ERP. Bachelor's or Associate degree preferred but not required.