Quality Assurance & ISO Compliance Specialist

Mativ Holdings, Inc.; Michigan; On-site; USD 65,000 - 83,000; Full time

Job summary

Mativ Holdings, Inc. is seeking a Quality Management Representative for the Munising Mill.

You will support Quality Assurance activities, handle customer quality claims, and contribute to ISO 9001:2015 compliance. Ideal candidates have good communication, problem-solving skills, and the ability to coordinate with customers, sales, marketing and mill staff to ensure timely investigations and accurate responses.

Qualifications

• Degree preferred but not required.
• Customer-focused work experience preferred.
• Excellent communication skills, verbal and written.
• Proven ability to efficiently and accurately process a high volume of detailed workload.
• Excellent computer skills (Excel, Word, and Power Point).
• Previous paper industry experience is a distinct plus.
• Familiarity with Oracle ERP system is a distinct plus.

Responsibilities

• Manage the customer PQC (Product Quality Claims) process.
• Capture necessary details to allow for a complete investigation of customer concerns.
• Actively liaise between customers, sales, marketing and mill personnel to ensure timely and relevant investigations and responses to customers.
• Track all PQCs and provide accurate trending information and historical data; initiate actions to address identified concerns.
• Process customer claim-related credit requests and returns.
• Complete monthly accruals.
• Coordinate activities to maintain ISO compliance to 9001:2015.
• Manage/assist in managing the ISO processes; coordinate and execute both internal and external audits.
• Coordinate quality management reviews and publish meeting notes per the standard.
• Update all related quality policies, manuals and work instructions as needed.
• Assist with appropriate routing and sign-off on all specification change requests and new procedures.
• Issue and monitor CAPA’s (correction actions/preventative actions); ensure measures are in place to prevent reoccurrence.
• Manage and track vendor complaints; collect and submit necessary data and samples; follow up as needed; address recurring issues.
• Develop and distribute information for monthly quality meetings and weekly published updates.
• Trend and analyze quality data.
• Participate in problem solving sessions and sample inspections.
• Develop customer relationships and technical knowledge on product use. Participate in onsite customer visits and occasional visits to customer facilities.

Skills

Customer-focused experience

Strong communication

Attention to detail

Workload management

Education

Bachelor's or Associate degree preferred

Tools

Excel

Word

PowerPoint

Oracle ERP

Job description

Mativ Holdings, Inc. is seeking a Quality Management Representative for the Munising Mill.

You will support Quality Assurance activities, handle customer quality claims, and contribute to ISO 9001:2015 compliance. Ideal candidates have good communication, problem-solving skills, and the ability to coordinate with customers, sales, marketing and mill staff to ensure timely investigations and accurate responses.