Quality Management Representative

Neenah Paper Michigan; Munising (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

Mativ is seeking a Quality Management Representative to support QA activities at the Munising Mill, with some production involvement at other sites. The role includes customer technical support, complaint resolution, specification management and ensuring ISO 9001:2015 compliance.

Ideal candidates bring strong communication, problem-solving, and data analysis skills, plus familiarity with Oracle ERP. Bachelor's or Associate degree preferred but not required.

Qualifications

• Bachelor's or associate degree preferred.
• Customer-focused work experience preferred.
• Excellent verbal and written communication.
• Ability to process high volumes of detailed work accurately.
• Strong computer skills: Excel, Word, PowerPoint.
• Paper industry experience is a plus.
• Familiarity with Oracle ERP is a plus.

Responsibilities

• Manage the customer PQC (Product Quality Claims) process and capture details for investigations.
• Liaise between customers, sales, marketing and mill personnel to ensure timely investigations and responses.
• Track PQCs and provide trending information; initiate actions to address concerns.
• Process customer claim-related credit requests and returns.
• Complete monthly accruals.
• Coordinate activities to maintain ISO 9001:2015 compliance and coordinate audits.
• Update quality policies, manuals and work instructions as needed.
• Issue and monitor CAPAs; ensure measures prevent recurrence.
• Manage and track vendor complaints and follow up with data and samples.
• Develop and distribute information for monthly quality meetings and weekly updates.
• Trend and analyze quality data.
• Process grade deactivations.
• Participate in problem solving sessions and sample inspections.
• Develop customer relationships and technical knowledge; participate in onsite visits.
• Note: Some items may be condensed in real view to fit the exact limit.

Skills

Quality Assurance

Customer communication

Data analysis

Microsoft Excel

ERP familiarity

Education

Bachelor's or Associate degree

Tools

Oracle ERP

Job description

Mativ is a global leader in specialty materials headquartered in Alpharetta, Georgia. The Company offers a wide range of critical components and engineered solutions that connect, protect, and purify our world.

Location

Munising, MI

Description

The Quality Management Representative supports Quality Assurance activities for the Munising Mill, along with some production from other mill sites. This includes customer technical support, complaint resolution, specification management and ISO 9001:2015 compliance for the facility. Ideal candidates have the attitude, initiative and excellent interpersonal skills to support Mativ's collaborative, high-achievement culture.

Responsibilities

• Manage the customer PQC (Product Quality Claims) process.
  • Capture necessary details to allow for a complete investigation of customer concerns.
  • Actively liaise between customers, sales, marketing and mill personnel to ensure timely and relevant investigations and responses to customers.
  • Track all PQCs and be able to provide accurate trending information and historical data. Initiate actions to address identified concerns.
  • Process customer claim-related credit requests and returns.
  • Complete monthly accruals.
• Coordinate activities to maintain ISO compliance to 9001:2015.
  • Manage/assist in managing the ISO processes; coordinate and execute both internal and external audits.
  • Coordinate quality management reviews and publish meeting notes per the standard.
  • Update all related quality policies, manuals and work instructions as needed.
  • Assist with appropriate routing and sign-off on all specification change requests and new procedures.
• Issue and monitor CAPA's (correction actions/preventative actions); ensure measures are in place to prevent reoccurrence of issues.
• Manage and track vendor complaints; collect and submit necessary data and samples; follow up as needed; address recurring issues.
• Develop and distribute information for monthly quality meetings and weekly published updates.
• Trend and analyze quality data.
• Process grade deactivations.
• Participate in problem solving sessions and sample inspections.
• Develop customer relationships and technical knowledge on product use. Participate in onsite customer visits and occasional visits to customer facilities.

Qualifications

Required

• A bachelor's or associate degree is preferred but not required.
• Customer-focused work experience is preferred.
• Excellent communication skills, verbal and written.
• Proven ability to efficiently and accurately process a high volume of detailed workload.
• Excellent computer skills (including Excel, Word, and Power Point).
• Previous paper industry experience is a distinct plus.
• Familiarity with Oracle ERP system is a distinct plus.

WHAT WE OFFER

Mativ benefits say a lot about how we care for each other. Our employees and their families have many different needs. As a result, our benefits offer choices on many levels and are high in quality, competitive in the marketplace, and affordable.

ABOUT MATIV

Mativ Holdings, Inc. is a global leader in specialty materials headquartered in Alpharetta, Georgia. The company connects, protects, and purifies the world every day through a wide range of critical components and engineered solutions that solve our customers' most complex challenges. We manufacture on three continents and generate sales in nearly 100 countries through our family of business-to-business and consumer product brands. The company's two segments, Filtration & Advanced Materials and Sustainable & Adhesive Solutions, target premium applications across diversified and growing end-markets, from filtration to healthcare to sustainable packaging and more. Our broad portfolio of technologies combines polymers, fibers, and resins to optimize the performance of our customers' products across multiple stages of the value chain. Our leading positions are a testament to our best-in-class global manufacturing, supply chain, and materials science capabilities. We drive innovation and enhance performance, finding potential in the impossible.