Quality Management Representative

SWM International; Munising (MI); On-site; USD 60,000 - 75,000; Full time

Job summary

Mativ Holdings, Inc. seeks a Quality Management Representative to support QA activities at the Munising Mill and some production at other sites.

You will manage PQCs, drive ISO compliance, and collaborate with sales, marketing and mill personnel to ensure timely investigations and effective resolutions. Ideal candidates will have strong communication, attention to detail, and experience handling high-volume workloads, with familiarity in ERP systems and quality processes.

Qualifications

• Bachelor's or associate degree is preferred but not required.
• Customer-focused work experience is preferred.
• Excellent verbal and written communication skills.
• Proven ability to efficiently and accurately process a high volume of detailed workload.
• Familiarity with Oracle ERP system is a distinct plus.

Responsibilities

• Manage the customer PQC (Product Quality Claims) process from details to investigation.
• Liaise between customers, sales, marketing and mill personnel for timely investigations.
• Track PQCs and provide accurate trending data; initiate actions to address concerns.
• Process customer claim-related credits and returns; complete monthly accruals.
• Coordinate ISO 9001:2015 compliance; assist audits and quality reviews.
• Update quality policies, manuals and work instructions as needed.
• Manage CAPA processes to prevent recurrence of issues.
• Track vendor complaints; collect data and samples; follow up as needed.
• Distribute information for monthly quality meetings and weekly updates.
• Trend and analyze quality data; participate in problem solving and inspections.
• Develop customer relationships and participate in onsite customer visits.

Skills

Excellent communication

Customer focus

High workload management

Education

Bachelor's or Associate degree preferred

Tools

Excel

Word

PowerPoint

Job description

Quality Management Representative

Location: Munising, MI

The Quality Management Representative supports Quality Assurance activities for the Munising Mill, along with some production from other mill sites. This includes customer technical support, complaint resolution, specification management and ISO 9001:2015 compliance for the facility. Ideal candidates have the attitude, initiative and excellent interpersonal skills to support Mativ's collaborative, high-achievement culture.

Responsibilities

• Manage the customer PQC (Product Quality Claims) process.
  • Capture necessary details to allow for a complete investigation of customer concerns.
  • Actively liaise between customers, sales, marketing and mill personnel to ensure timely and relevant investigations and responses to customers.
  • Track all PQCs and be able to provide accurate trending information and historical data. Initiate actions to address identified concerns.
  • Process customer claim-related credit requests and returns.
  • Complete monthly accruals.
• Coordinate activities to maintain ISO compliance to 9001:2015.
  • Manage/assist in managing the ISO processes; coordinate and execute both internal and external audits.
  • Coordinate quality management reviews and publish meeting notes per the standard.
  • Update all related quality policies, manuals and work instructions as needed.
  • Assist with appropriate routing and sign-off on all specification change requests and new procedures.
• Issue and monitor CAPA's (correction actions/preventative actions); ensure measures are in place to prevent reoccurrence of issues.
• Manage and track vendor complaints; collect and submit necessary data and samples; follow up as needed; address recurring issues.
• Develop and distribute information for monthly quality meetings and weekly published updates.
• Trend and analyze quality data.
• Process grade deactivations.
• Participate in problem solving sessions and sample inspections.
• Develop customer relationships and technical knowledge on product use. Participate in onsite customer visits and occasional visits to customer facilities.

Qualifications

Required

• A bachelor's or associate degree is preferred but not required.
• Customer-focused work experience is preferred.
• Excellent communication skills, verbal and written.
• Proven ability to efficiently and accurately process a high volume of detailed workload.
• Excellent computer skills (including Excel, Word, and Power Point).
• Previous paper industry experience is a distinct plus.
• Familiarity with Oracle ERP system is a distinct plus.

WHAT WE OFFER

Mativ benefits say a lot about how we care for each other. Our employees and their families have many different needs. As a result, our benefits offer choices on many levels and are high in quality, competitive in the marketplace, and affordable.

ABOUT MATIV

Mativ Holdings, Inc. is a global leader in specialty materials headquartered in Alpharetta, Georgia. The company connects, protects, and purifies the world every day through a wide range of critical components and engineered solutions that solve our customers' most complex challenges. We manufacture on three continents and generate sales in nearly 100 countries through our family of business-to-business and consumer product brands. The company's two segments, Filtration & Advanced Materials and Sustainable & Adhesive Solutions, target premium applications across diversified and growing end-markets, from filtration to healthcare to sustainable packaging and more. Our broad portfolio of technologies combines polymers, fibers, and resins to optimize the performance of our customers' products across multiple stages of the value chain. Our leading positions are a testament to our best-in-class global manufacturing, supply chain, and materials science capabilities. We drive innovation and enhance performance, finding potential in the impossible.