Quality Assurance & ISO 9001 Compliance Lead

SWM International; Munising (MI); On-site; USD 60,000 - 75,000; Full time

Job summary

Mativ Holdings, Inc. seeks a Quality Management Representative to support QA activities at the Munising Mill and some production at other sites.

You will manage PQCs, drive ISO compliance, and collaborate with sales, marketing and mill personnel to ensure timely investigations and effective resolutions. Ideal candidates will have strong communication, attention to detail, and experience handling high-volume workloads, with familiarity in ERP systems and quality processes.

Qualifications

• Bachelor's or associate degree is preferred but not required.
• Customer-focused work experience is preferred.
• Excellent verbal and written communication skills.
• Proven ability to efficiently and accurately process a high volume of detailed workload.
• Familiarity with Oracle ERP system is a distinct plus.

Responsibilities

• Manage the customer PQC (Product Quality Claims) process from details to investigation.
• Liaise between customers, sales, marketing and mill personnel for timely investigations.
• Track PQCs and provide accurate trending data; initiate actions to address concerns.
• Process customer claim-related credits and returns; complete monthly accruals.
• Coordinate ISO 9001:2015 compliance; assist audits and quality reviews.
• Update quality policies, manuals and work instructions as needed.
• Manage CAPA processes to prevent recurrence of issues.
• Track vendor complaints; collect data and samples; follow up as needed.
• Distribute information for monthly quality meetings and weekly updates.
• Trend and analyze quality data; participate in problem solving and inspections.
• Develop customer relationships and participate in onsite customer visits.

Skills

Excellent communication

Customer focus

High workload management

Education

Bachelor's or Associate degree preferred

Tools

Excel

Word

PowerPoint

Job description

Mativ Holdings, Inc. seeks a Quality Management Representative to support QA activities at the Munising Mill and some production at other sites.

You will manage PQCs, drive ISO compliance, and collaborate with sales, marketing and mill personnel to ensure timely investigations and effective resolutions. Ideal candidates will have strong communication, attention to detail, and experience handling high-volume workloads, with familiarity in ERP systems and quality processes.