Quality Assurance & Improvement Lead

CVS Health Corporation; Austin (TX); On-site; USD 54,000 - 159,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health Corporation is seeking a QA leader to guide the QA team, set strategic objectives, and implement robust quality assurance processes across software products.

You will collaborate with cross-functional teams to define testing requirements, develop test plans, analyze metrics, and drive continuous improvement to deliver high-quality, reliable software solutions for patients and colleagues. This full-time role in Austin, Texas emphasizes growth, accountability, and scalable QA governance.

Qualifications

• 5-7 years of experience in a claims or claims audit position.
• Strong execution and delivery capabilities.
• Experience with business intelligence.
• Strong problem solving and decision making.
• Ability to collaborate and work in teams.
• Growth mindset with agility and self-development.
• Experience using quality metrics, KPIs, dashboards to identify trends and present recommendations to senior leadership.
• Experience leading root-cause analysis, CAPA, risk mitigation, and continuous-improvement initiatives.

Responsibilities

• Lead and manage the QA team by setting strategic objectives and ensuring effective QA processes.
• Collaborate with cross-functional teams to define testing requirements and develop test plans.
• Analyze testing metrics, provide reports to stakeholders, and drive continuous improvement in QA practices.

Skills

QA leadership

Quality assurance

Project planning

Business intelligence

Problem solving

Collaboration

Growth mindset

Education

Post secondary / high school education or specialized training

Tools

Business intelligence tools

Job description

CVS Health Corporation is seeking a QA leader to guide the QA team, set strategic objectives, and implement robust quality assurance processes across software products.

You will collaborate with cross-functional teams to define testing requirements, develop test plans, analyze metrics, and drive continuous improvement to deliver high-quality, reliable software solutions for patients and colleagues. This full-time role in Austin, Texas emphasizes growth, accountability, and scalable QA governance.