Quality Assurance Housekeeper — Elevate the Guest Experience

Vacatia; Florida; Hybride; USD 25 000 - 33 000; Plein temps

Résumé du poste

Vacatia in Weston, FL is hiring a Housekeeping Quality Specialist to inspect guest rooms, public areas, and back-of-house spaces, ensuring brand and safety standards are met. You’ll develop and uphold quality standards and inspection practices, and deliver clear reports to leadership.

You’ll partner with Housekeeping, Maintenance, and Front Office to resolve issues, monitor contractor performance, manage linens and housewares inventory, support audits, assist guest recovery, and train teammates

Qualifications

• 1-2 years of experience in quality assurance, housekeeping, or guest services (hospitality experience preferred).
• Background in Housekeeping, Guest Services, or Rooms Division a plus.

Responsabilités

• Conduct detailed inspections of guest rooms, public areas, and back-of-house spaces to ensure everything meets brand and safety standards.
• Help develop and uphold quality standards, SOPs, and inspection practices.
• Document inspection results and deliver clear, actionable reports to leadership.
• Partner with Housekeeping, Maintenance, and Front Office teams to resolve service issues and implement corrective actions.
• Monitor third-party housekeeping and laundry contractor performance.
• Maintain proper inventory levels for linens and housewares to support occupancy demands.
• Support internal and external audit readiness and follow up on key action items.
• Assist with guest recovery efforts and manage lost-and-found processes.
• Help train team members and promote a culture of service excellence.

Connaissances

Quality assurance

Housekeeping

Guest services

Attention to detail

Communication skills

Formation

High School diploma or GED

Outils

Microsoft Office

Inspection tools

Reputation management systems

Description du poste

Vacatia in Weston, FL is hiring a Housekeeping Quality Specialist to inspect guest rooms, public areas, and back-of-house spaces, ensuring brand and safety standards are met. You’ll develop and uphold quality standards and inspection practices, and deliver clear reports to leadership.

You’ll partner with Housekeeping, Maintenance, and Front Office to resolve issues, monitor contractor performance, manage linens and housewares inventory, support audits, assist guest recovery, and train teammates