Housekeeping Quality Specialist

Vacatia, Inc.; Florida; On-site; USD 24,000 - 34,000; Full time

Job summary

Vacatia, Inc. in Weston, FL is seeking a Housekeeping Quality Specialist (Inspector) to elevate cleanliness standards across the resort.

You will conduct inspections, evaluate service delivery, and partner with multiple departments to identify opportunities for improvement, supporting corrective action plans and the guest experience. The role focuses on maintaining brand safety standards, developing SOPs, and delivering actionable reports to leadership, with emphasis on service excellence and

Qualifications

• 1–2 years of experience in quality assurance, housekeeping, or guest services (hospitality experience preferred).
• Background in Housekeeping, Guest Services, or Rooms Division is a plus.
• High School diploma or GED required; bilingual candidates strongly preferred.

Responsibilities

• Conduct detailed inspections of guest rooms, public areas, and back-of-house spaces to ensure standards.
• Help develop and uphold quality standards, SOPs, and inspection practices.
• Document inspection results and deliver clear, actionable reports to leadership.
• Partner with Housekeeping, Maintenance, and Front Office teams to resolve issues and implement corrective actions.
• Monitor third-party housekeeping and laundry contractor performance.
• Maintain inventory levels for linens and housewares to support occupancy demands.
• Support audit readiness and follow up on action items.
• Assist with guest recovery efforts and manage lost-and-found processes.
• Help train team members and promote service excellence.

Skills

Quality assurance

Housekeeping

Guest services

Bilingual

Attention to detail

Communication skills

Inspection tools

Microsoft Office

Reputation management systems

Education

High School diploma or GED

Tools

Inspection tools

Microsoft Office

Guest feedback systems

Job description

Now Hiring: Housekeeping Quality Specialist (Inspector) | Join Our Resort Team!

Join our team as a Housekeeping Quality Specialist (Inspector), where you’ll play a vital role in elevating the cleanliness standards for excellence across the resort. In this impactful position, you’ll help ensure every space reflects the highest levels of cleanliness, quality, and attention to detail.

In this role, you'll conduct inspections, evaluate service delivery, and partner with multiple departments to identify opportunities for improvement. Your insights will help drive continuous enhancements, support corrective action plans, and ultimately shape the overall guest experience.

Pay: $21/hr

Location: 16461 Racquet Club Rd, Weston, FL 33326

What You’ll Do

• Conduct detailed inspections of guest rooms, public areas, and back-of-house spaces to ensure everything meets brand and safety standards.


• Help develop and uphold quality standards, SOPs, and inspection practices.


• Document inspection results and deliver clear, actionable reports to leadership.


• Partner with Housekeeping, Maintenance, and Front Office teams to resolve service issues and implement corrective actions.


• Monitor third-party housekeeping and laundry contractor performance.


• Maintain proper inventory levels for linens and housewares to support occupancy demands.


• Support internal and external audit readiness and follow up on key action items.


• Assist with guest recovery efforts and manage lost-and-found processes.


• Help train team members and promote a culture of service excellence.

What You Bring

• 1-2 years of experience in quality assurance, housekeeping, or guest services (hospitality experience preferred).


• Background in Housekeeping, Guest Services, or Rooms Division a plus.


• High School diploma or GED required; bilingual candidates strongly preferred.


• Ability to work evenings, weekends, and holidays.


• Exceptional attention to detail and ability to follow standardized inspection procedures.


• Strong communication skills and the ability to work independently or as part of a collaborative team.


• Proficiency with inspection tools, Microsoft Office, and guest feedback or reputation management systems.

Why You’ll Love It Here

• Play a vital role in shaping guest satisfaction and service excellence.


• Grow your career within a dynamic and expanding hospitality organization.


• Make a visible impact on resort-wide quality and reputation.